PHARMACY/TECHNICIAN
Listed on 2026-01-12
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Entertainment & Gaming
Customer Service Rep
Job Description
Provide exceptional customer service to help people live healthier lives by treating our customers and employees fairly and ethically, providing a safe, clean, inclusive environment, and being a responsible member of the community. Deliver the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by offering health and wellness services consistent with state and federal laws.
Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
- Comply with local, state, and federal regulations; report all illegal activity, including robbery, theft, or fraud.
- Enforce food safety, sanitation, and safety regulations and notify store management of unsafe conditions.
- Handle ordering functions with primary and secondary wholesalers.
- Follow company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements, and supplies.
- Maintain departmental standards, keeping workstations and customer waiting areas clean and organized.
- Count, measure, and prepare specified products using company best practices.
- Complete billing procedures to ensure best value for customers and the company.
- Answer phone calls, triage inquiries, and provide customer support.
- Adhere to guidelines on vendor coupons, cash shortages, and company shrink.
- Operate the cash register in compliance with cashier handling policies, including electronic fund transactions.
- Provide a stellar customer experience while accurately completing all steps of reception, data entry, adjudication, and dispensing.
- Assist the pharmacist in all responsibilities that do not require professional judgment.
- Understand and comply with HIPAA regulations and company policies.
- Support company health and wellness initiatives.
- Put away legend orders, including Central Fill deliveries.
- Work cooperatively in a high‑paced, sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support through direct interaction with minors, individuals with special needs, and older adults.
- Must be able to perform the essential job functions with or without reasonable accommodation.
MINIMUM
- High School Diploma or GED.
- Must be 18 years old.
- Ability to handle highly confidential information.
- Meets minimum state requirements to perform the functions related to the position.
DESIRED
- Any previous comparable experience.
- Equivalent experience as a pharmacy clerk.
- Experience with EPRN familiarity.
Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we proudly serve customers in over 115 stores throughout Colorado and Wyoming, delivering a wide range of groceries and pharmacy services. Our mission is “To Feed the Human Spirit.”
Benefits- Wide range of healthcare coverage (medical, dental, vision, prescription).
- Flexible scheduling in full‑ and part‑time roles with paid time off, holidays, and sick leave.
- Employee Assistance Program and free counseling.
- Associate discounts on purchases, travel, technology, and more.
- Up to $21,000 in tuition reimbursement over your career.
- Opportunities for growth through training programs and career pathways.
- Participation in a 401(k) plan (subject to eligibility).
- Group term life insurance eligibility.
- Annual bonus based on company performance.
Entry level
Employment TypePart‑time
Job FunctionHealth Care Provider
IndustriesDairy Product Manufacturing
ReferralsReferrals increase your chances of interviewing at Kroger Mountain View Foods by 2x.
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