Float Patient and Surgery Scheduler

University of Colorado Anschutz

Department:
Obstetrics and Gynecology

Job Title:
Float New Patient and Surgery Scheduler

Position #:  - Requisition #:41368

In the Department of Obstetrics and Gynecology, as part of the larger University of Colorado Anschutz School of Medicine, we have access to an intensive care unit, cutting‑edge equipment, and multiple teams of subspecialists in female health. This allows us to address even the most complex medical problems. We also provide a wide array of reconstructive surgical options, including minimally invasive and robotic surgery.

The individual in this position will function as the liaison between the patient and the providers for all non‑clinical issues, including scheduling office visits and procedures within the clinics, scheduling surgeries, communicating pre‑appointment instructions and appointment confirmations, insurance verifications, and/or pre‑authorizations as necessary. The Float New Patient and Surgery Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.

They must be able to analyze the faculty's availability when scheduling patients for new patient visits and surgeries. Must understand the length of time needed for a particular visit type and schedule patient appropriately. They must be able to identify conflicts in these schedules, review them with the appropriate physician and resolve them in a timely manner.

This position interacts with patients, faculty, scheduling staff, research staff, clinic staff, hospital and department administration, and insurance representatives daily in providing support for scheduling appointments and surgeries. As a float position, this individual will be trained on and support scheduling across multiple divisions in the OBGYN department. This position may also support some administrative needs of assigned providers. This position will work under the direction of the Clinical Operations Program Manager for the Department.

• Assist and act in patient scheduling issues, training, education, communication and problem solving.

• Develop and maintain training and workflow documents for Surgery scheduling.

• Schedule operative cases across multiple locations of care and different health systems as directed by supervisor, clinical providers and nursing staff.

• Obtain surgery insurance authorizations.

• Coordinate, track, and generate reports on OR block time, including all related communication with the hospitals

• Assist with new patient visit scheduling and procure new patient medical records in a timely manner as needed.

• Route correspondence to referring physicians and other appropriate care providers.

• Share in answering incoming telephone calls from patients and referring physicians.

• Serve as a liaison between patients and physicians for all non‑clinical issues.

• Complete referral and authorization checks.

• Participate in staff meetings and trainings as required.

• Generate patient quotes for procedures and surgeries.

• Display a willingness to work collaboratively, timely and cooperatively with all members of the Department team.

• Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner.

• Provide administrative support to Department faculty as needed.

• Perform broad range of high‑level administrative duties as requested.

Hybrid - this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in‑person meetings.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado…