IT Support Specialist

About Us

Intermountain Electric (IME) brings decades of experience as a trusted leader in electrical contracting. Founded in 1946, we began as a small company in Denver, CO, and have since grown to be part of the largest specialty contractor in North America. Today, we work with owners and contractors nationwide, delivering complex construction solutions across various industries, including aviation, mission critical, entertainment, and healthcare.

At IME, our people are our most valuable asset. We are committed to fostering a culture that prioritizes safety, quality, and professional growth. Joining IME is more than just finding a job—it's about building a career with opportunities to advance and make an organizational impact. Power your future with IME and be a part of a team that drives success in every project.

Intermountain Electric Inc. (IME) is seeking an IT Support Specialist to join their growing team!

• Do you have the desire, skills, and proven strategy to be part of a winning team?
• Do you love the challenge of finding unique solutions for complex projects?
• Does the idea of growth and expansion motivate you?
• Are you a team player who is ready to take on the responsibility of a prime role in a growing company?

Then come join us at IME’s Headquarters in beautiful Denver, Colorado – one of the most sought-after locations in the U.S. The beautiful mountains, skiing, hiking, and adventure are only part of Colorado’s allure. It is also home to many craft breweries, award-winning restaurants, a cultural downtown scene and annual events and festivals.

The IT Support Specialist will be responsible for providing technical assistance, troubleshooting, and support to employees. You will be the first point of contact for our employees providing support related to computer systems, hardware, and software. This IT Support Specialist will also play a crucial role in IT onboarding for new hires at IME.

Key Responsibilities:

• Customer Support: Provide prompt and courteous technical support to end-users via phone, email, or in-person, addressing hardware and software issues and inquiries.
• IT Orientation: Provide support to new IME employees by responding to new user ticket requests and meeting with new employees on their first day to guide them through equipment setup.
• Problem Solving: Diagnose and resolve technical problems, including network connectivity, printer issues, software functionality, and other IT-related challenges. Perform vulnerability management on affected systems.
• Documentation: Maintain detailed records of all help desk interactions, including the issue, resolution, and follow-up steps, in our ticketing system.
• Remote Assistance: Utilize remote desktop tools to assist clients and resolve issues remotely when necessary.
• Hardware and Software Configuration: Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications.
• Training: Provide basic training and guidance to end-users on the use of software and hardware systems.
• Escalation: Escalate unresolved issues to the appropriate IT personnel or support teams when necessary, ensuring timely resolution.
• Proactive Maintenance: Conduct routine system checks and proactive maintenance to prevent technical issues and optimize system performance.

Additional duties as assigned.

Knowledge, Skills & Abilities:

• Strong technical skills with Windows Operating Systems and Microsoft Office 365
• Excellent verbal and written communication skills
• Strong problem-solving skills to resolve technical issues
• Ability to work collaboratively in a team-oriented environment
• Working knowledge of office automation products and computer peripherals such as printers and scanners.

Demonstrated accomplishments in the following areas:

• Proficiency using Help Desk Software (Service Now, Manage Engine, etc.)
• Proficiency providing remote support via phone and remote-control applications, preferred

Education & Experience:

• Associate or Bachelor’s degree in Computer Science, Information Technology or a combination of relevant experience
• 3+ years of previous help desk or technical support experience, preferred