IT Support Associate II, OTS

Job  |  Services LLC

Final date to receive applications:
Feb 3, 2026

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. Our dress code is casual; jeans, t‑shirts, safety shoes, and sometimes a neon safety vest are your daily outfit. For more information, see Andy Jassy’s Letter to Shareholders.

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
• Experience in a dynamic environment with a high degree of customer service.

Colorado: $48,900 - $78,500 annually.

Posted:
September 15, 2025 (Updated 37 minutes ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation, please visit our accommodations page.