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Support Specialist
Job in
Aurora, Arapahoe County, Colorado, 80012, USA
Listed on 2026-01-11
Listing for:
VirtualVocations
Full Time
position Listed on 2026-01-11
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A company is looking for a Support Specialist I to provide technical support and client assistance.
Responsibilities- Identify and troubleshoot common client incidents
- Document incidents, workarounds, and resolutions for future reference
- Provide client support via Live Chat, email, and direct communication
- 2-5 years of experience in Technical Support or Customer Support / Success
- Enterprise (B2B) Client Support experience with a SaaS product
- Demonstrated career progression, including leadership impact
- Experience working with offshore support resources preferred
- Flexible schedule and ability to work with remote teams
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