CAPE Education Technology Support Professional; FTE

Department:
Center For Advancing Professional Excellence

This part-time (0.8 FTE) position is located at the University of Colorado School of Medicine, Center for Advancing Professional Excellence (CAPE). This position is regularly scheduled Tuesday through Friday, with occasional work on Mondays and Saturdays based on operational needs. This role may also require performing work at the Fort Collins, Colorado location as needed. CAPE provides modern medical simulation education that incorporates clinical scenarios, clinical instructors, mannequins of varying degrees of fidelity, and learners at any level of training into a robust teaching and learning environment.

The CAPE is comprised of twelve (12) full-time team members and over 100 part-time standardized patients and teaching associates.

This position will be based in a fast-paced, challenging, state-of-the-art clinical simulation environment. The person in this position will ensure all CAPE technologies are functioning properly and work to resolve any issues in collaboration with equipment vendors and university shared services. This person will also provide in-person support to ensure smooth session operations and utilization of CAPE space.

• Act as point of contact for desktop-related concerns from team members, learners, faculty, and clients.
• Monitor CAPE sessions to ensure paging, video, capture of metadata, and systems function correctly.
• Monitor and prioritize daily technology operations of the multidisciplinary simulation center and ensure communication of needs and issues to the appropriate project lead.
• Collaborate with the system vendors, A/V vendors, SOM Shared IT services, and/or OIT personnel to troubleshoot any system issues.
• Troubleshoot networks, servers, systems, and applications in order to identify and correct malfunctions and other operational difficulties.
• Interact with users to determine problems, analyze situations, identify the source of the problems, determine appropriate solutions, and take proper actions required to solve the problems.
• Perform a variety of maintenance, evaluation, and training tasks to ensure optimal technology performance and user experience.
• Create training materials pertaining to technology troubleshooting and usage.
• Serve as a technology resource to the team for use of technical platforms.
• Attend in-person and virtual meetings with the CAPE project lead and client to analyze, troubleshoot, and diagnose hardware and software problems.

• Act as point of contact for all desktop support needs at CAPE.
• Install, configure, and maintain staff and center computers, monitors, copiers, printers, etc.
• Work with the appropriate campus resources and vendors to resolve technical issues related to network interruptions.
• Track and resolve maintenance tasks and support tickets from the team. This includes maintaining a work log of support tickets and maintenance tasks.
• Maintain accurate and up-to-date documentation of technical procedures, system configurations, and issue resolutions.
• Maintain technology assets, software, and hardware for use and integration in simulation education modalities. This includes but is not limited to audio, video, learning management system, manikins, task trainers, computers, laptops, monitors, mobile technology carts, displays & TVs, copiers, printers, VR/AR equipment, etc.

• Utilize a project management application to organize and delegate project-specific tasks.
• Maintain technical expertise to effectively manage CAPE equipment and technologies…