Senior Solution Director

Maximum Salary (US): 260000

Minimum Salary (US): 193000

Job Summary

Job Title:

Data Services Delivery (DSD) Leader Department:
Data & Analytics / Technology Services

Reports To:

Head of Data / VP, Technology Delivery

Employment Type:

Full-Time

Job Summary

Job Title:

Data Services Delivery (DSD) Leader Department:
Data & Analytics / Technology Services

Reports To:

Head of Data / VP, Technology Delivery

Employment Type:

Full-Time Role Summary We are seeking an experienced Data Services Delivery (DSD) Leader to own the end-to-end delivery of data services, spanning both Application/Data Development and Production Support. This is a hybrid technical-managerial role for a leader who can balance hands-on technical credibility with large-scale program leadership. The ideal candidate has successfully run large, complex data programs, managed distributed delivery teams, and driven operational excellence across the full data lifecycle ‚from build to run.

Key Responsibilities End-to-End Delivery Ownership Own and drive end-to-end data services delivery, covering both new development/enhancements and L1/L2/L3 production support for data platforms, pipelines, and integrations.

Act as the single point of accountability for delivery commitments, SLAs, and quality across the data services portfolio.

Define and implement delivery governance, ensuring predictable, high-quality outcomes across multiple concurrent work streams.

Farming existing accounts for AI and Data Opportunities and improving repeat business value at account level for Data & AI opportunities.

Program & Stakeholder Leadership Lead large, cross-functional data programs involving multiple teams, vendors, and stakeholders across geographies.

Partner with business, product, and engineering leadership to translate strategic priorities into delivery roadmaps.

Manage program-level risk, budget, resourcing, and executive reporting/status updates.

Technical Leadership Provide hands-on technical direction on data architecture, pipeline design, data quality frameworks, and modern data platforms (cloud data warehouses, ETL/ELT, orchestration tools, etc.).Review and guide technical design decisions; ensure engineering best practices, scalability, and cost-efficiency.

Stay close enough to the technology to credibly engage in architecture discussions, troubleshoot escalations, and mentor technical teams.

Participate in technical solutioning for AI and Data opportunities, Solutions and Accelerators Support Operations Management Own production support operations for data platforms ‚incident management, root cause analysis, problem management, and continuous service improvement.

Establish and monitor SLAs/OLAs, KPIs, and dashboards for support performance (MTTR, ticket volume, recurring issues, etc.).Drive automation and self-healing initiatives to reduce manual support effort and improve system reliability.

Team Leadership & Development Build, lead, and mentor a team of technical leads, developers, and support engineers across development and support functions.

Foster a culture of ownership, continuous improvement, and technical excellence.

Manage staffing, performance, and capacity planning across development and support pods.

Process & Governance Implement and mature delivery frameworks (Agile/Scrum, ITIL, Dev Ops/Data Ops practices) suited to a dual development + support model.

Drive continuous improvement in delivery processes, tooling, and documentation.

Ensure compliance with data governance, security, and regulatory requirements.

Skill Requirements
15+ years of overall experience in data engineering/technology delivery, with 5+ years in a leadership role managing delivery and/or support teams.

Proven experience leading large, complex data programs end-to-end (multi-team,…