General Manager

General Manager, Green Chef Aurora, CO

The General Manager drives the culture & leads the daily activities for a high-volume pick, pack, & ship Fulfillment Center. You will work directly with our Regional Senior Director to be in charge of building out & leading the operational road map for the facility. Your time will be spent between managing the daily operational logistics of the fulfillment center, creating a positive workplace culture for over 450 employees, mentoring the leadership team, and driving continuous improvement.

This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.

You will…

• Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment (Fulfillment, Quality, Warehouse, and Shipping)
• Develop trust, credibility, effective and collaborative relationships with Green Chef/Hello Fresh peers and direct reports
• Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site
• Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
• Ensure adequate communication of company goals and priorities to full Fulfillment Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
• Drive continuous improvement in Safety, Quality, Cost, and Delivery
• Create a positive team dynamic that encourages all employees in the fulfillment center to:
  • Provide timely feedback to direct/indirect reports
  • Drive positive change within the facility
  • Adapt to the ever-changing business needs and ensure that the team does the same
  • Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the HF brand, KPI’s, and culture

• Bold: adventurous, outgoing and optimistic; confident making decisions and taking calculated risk
• Entrepreneurial Spirit: vision, passion, imagination; not afraid to ask what if and constantly challenge the status quo
• Versatile: rolls with the punches, doesn't get overwhelmed easily; enjoys grinding away at issues and has a knack for delivering results in hyper‑growth, constantly changing environments
• Analytical: data is your friend; translates numbers into action and paves the way for efficiency
• Team‑oriented: track record of leading cross‑functional teams and cultivating collaborative partnerships at all levels and departments
• Strategic: resolves ambiguous or challenging situations, uses logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer‑focused: slightly obsessive‑compulsive about customer experience; strives to deliver a product that is second to none

• 10+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting
• Bachelor’s Degree required – Master’s preferred
• Ability to think strategically and communicate at the executive level, coupled with top‑note organizational skills and an attention to detail
• Familiarity with FSMA, HACCP, SQF
• APICS CPIM or CSCP certification (preferred)
• Demonstrated ability to effectively motivate, develop and manage 700 employees a day – culture is a critical part of our success, and you are directly responsible for driving it
• Deep knowledge of Lean and Agile Production
• Comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing
• Inventory control management with background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
• Excitement for working in an environment with a high level of ambiguity and change
• Interest in spending most of your time on the shop floor and working directly with all levels of staff
• Demonstrated success at delivering new product initiatives in both a large company and start‑up environments
• Strong continuous improvement skills
• A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
• Effective…