Client Service Director - Regional Markets

Client Service Director – Regional Markets

Met Life is excited to announce an opening for the Director – Client Services role, a strategic leadership position vital to shaping our client experience and driving business growth in the 2‑5,000 market. The ideal candidate thrives in a dynamic environment, leads with vision, and excels at delivering exceptional service to clients. As Director – Client Services, you’ll lead a high‑performing team of Client Service Consultants and collaborate across departments to elevate market presence, strengthen client relationships, and ensure operational excellence.

This role is central to our mission of building long‑term partnerships with our clients.

• Lead and develop a team of Client Service Consultants, focusing on performance, coaching, and talent retention.
• Partner with sales leadership to create strategic business plans that drive revenue growth and customer satisfaction.
• Build strong client relationships and lead strategic account planning, while enhancing regional visibility and brand recognition.
• Identify and implement improvements to drive business outcomes.
• Collaborate with internal teams and external vendors to ensure timely and accurate service delivery.
• Monitor key performance metrics to drive accountability and continuous improvement.

• Minimum of 5+ years of management experience.
• Proven leadership experience with the ability to inspire and influence teams.
• Strong understanding of Group Benefits products, business operations, financial forecasting, and analytics.
• Extensive experience in client relationship management and strategic account oversight.
• Demonstrated success in project and change management driving business solutions.
• Excellent communication and collaboration skills.
• Resilient, adaptable, and proactive with a strong ownership mindset.

• Bachelor’s degree.
• 10+ years of relevant business experience.
• 8+ years of management experience.

$109,800 – $146,400 (subject to applicable plan terms).

Met Life provides a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no‑cost short‑ and long‑term disability. We also offer company‑paid life insurance and legal services, a fully funded retirement pension and a 401(k) plan with employer matching, group discounts on voluntary insurance products, an Employee Assistance Program (EAP), digital mental health programs, parental leave, volunteer time off, tuition assistance, and more.

Met Life is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at  This information will be held in confidence and used only to determine an appropriate accommodation for the application process. Met Life maintains a drug‑free workplace.