Manager of Operations

Overview

The Manager of Operations at the International Erosion Control Association (IECA) is responsible for overseeing daily business operations and providing cross-functional support across all departments. This role ensures organizational effectiveness and efficiency while also supporting membership, marketing, education, conferences, and finance functions.

• Oversee office operations, internal processes, and administrative systems to ensure smooth daily functioning.
• Maintain organizational policies, procedures, and compliance requirements.
• Support financial processes including expense tracking, budget monitoring, and vendor management in coordination with the CEO and accounting firm.
• Manage technology and database systems (CRM, website, project management tools), ensuring data accuracy and effective use across departments.

• Assist Membership, Marketing, Education/Conferences, and Finance teams with project coordination and administrative support.
• Step in as a back-up for key functions when staff are on leave or during high workload periods.
• Support membership and chapter programs, events, and communications.
• Contribute to marketing and communications efforts (timelines, proofreading, project tracking, etc.).

• Manage and track cross-departmental projects from planning through execution.
• Monitor deliverables, timelines, and outcomes, providing regular updates to the CEO and staff.
• Develop systems to streamline workflows and improve team efficiency.

• Bachelor’s degree in business administration, nonprofit management, communications, or related field (or equivalent experience).

• 3–5 years of experience in operations, project management, or nonprofit/association management preferred.
• Demonstrated ability to manage multiple projects and deadlines.

• Proficiency in Microsoft Office, Quick Books, project management tools, and database/CRM systems (iMIS preferred).

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Adaptable, collaborative, and detail-oriented.

Some travel is required to support the Annual Conference, chapter events, and organizational meetings.

The above declarations are not intended to be an all-inclusive list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.