Assistant Office Manager; Aurora

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

Applying for a Job with the State of Colorado.

What Happens After You Apply.

Do you have a passion for making a difference in Coloradan’s lives? Do you like being involved in complex and critical policy issues that have wide-scale impact? Enjoy motivating, developing, and guiding people to reach a common goal?

The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. We want to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado.

Watch this short video of what it’s like to work at the DMV!

The Driver License section provides Colorado credentials to the residents throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards.

Duties include, but are not limited to:

• Assists the Driver License Office Manager to adjust resources and personnel, as needed, for maximum effectiveness;

• Provide input and assist with annual Performance Plan evaluations; as well as quarterly; mid-year; and final employee performance evaluations. May also be required to discuss employee performance matters and prepare documentation;

• Provide day to day supervision, including coaching and conflict resolution

• Handles and resolves escalated customer complaints;

• Processes complicated, or more difficult applications;

• Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.;

• Assist with accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering;

• Performs all functions of line staff, including issuing documents, when business dictates.

• May stand for long periods of time.

• May be required to travel to another Driver License Office (DLO) to assist with daily operations.

Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver License at the time of application.

Technician IV (H4M4XX
)

Must meet one of the following or any combination of experience/education to meet the qualifications:

Four (4) years of work experience in a public-facing role, technical customer-service role, or customer service in a regulatory environment.

A combination of related education in Management, Business Administration, Public Administration, Human Resources, or a similar field and/or relevant experience in a public-facing role, technical customer-service role, or customer service in a regulatory environment, equal to four (4) years.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

• Direct supervisory experience leading a workforce interacting with the general public
• Department management experience, establishing performance goals and evaluating workforce performance
• Experience in coaching and conflict management
• Experience in a regulatory environment or technical customer service workplace serving the general public
• Intermediate to advanced computer and data entry skills
• Driver License Fundamentals (DLF) Certified