Evening Warehouse Fulfillment Supervisor

Overview

The Evening Fulfillment Supervisor is responsible for leading a team of associates to achieve accuracy in a variety of goals including: productivity, quality, accuracy, problem resolution, outstanding customer service, employee relations (motivation and development), and maintaining a safe work environment. The Fulfillment Supervisor works closely with upper management to ensure operational excellence and overall facility success.

Essential Functions (This list may not include all duties as assigned):

• Directly supervises hourly associates in a fulfillment and delivery centers
• Oversees outgoing shipping activities to ensure order accuracy, completeness, and condition of shipments
• Assists Warehouse Manager or State Operations Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy, and quality is met
• Ensures exceptional customer service key performance indicators (order fill rate accuracy, unannounced inspections, inventory accuracy, controlling breakage, meeting delivery windows, etc.)
• Promotes constant and measurable improvement; teaches and enforces Company polices and best in class customer service at all times
• Maintains a clean, professional, and safe working environment by meeting or exceeding Company safety goals
• Effectively communicates team goals, expectations, areas for improvement, and successes to associates
• Personally coaches, trains, and mentors direct reports in order to ensure personal growth and career development
• Establishes and maintains best in class systems and processes for the Fulfillment and Driver teams to provide quality customer service.
• Ensures the safeguard and security of Company assets.
• Promotes constant and measure improvement; teaches and enforces Company policies and best in class customer service at all times.

• Must be able to travel within established geographic areas, as necessary.
• Must have reliable transportation, hold a valid drivers’ license and meet company driving record & automobile insurance requirements.
• Performs other duties, as assigned.

• Bachelor’s degree or equivalent work experience in order fulfillment.
• 3 years of management warehouse experience.
• 3 years of team supervisory experience.
• Inventory management and control experience.
• Must be able to maintain accurate inventory.
• Must be flexible and able to ask questions.
• Wine and Spirits warehouse experience is a plus.
• Net Suite’s software a plus.
• MATHEMATICAL SKILLS
  -Excellent math skills are essential and used daily especially when performing product movements, cycle-counts and location integrities.
• LEADERSHIP SKILLS
  - Strong leadership skills and the ability to build cohesive teams is a must. This individual must be able to work with limited direction.
• Willingness to work a flexible schedule including evenings and weekends.
• Adheres to the company’s equal opportunity and non-discrimination policies, which ensure that there will be no discrimination on the basis of race, color, ethnicity, sex, creed, national origin, socioeconomic status, disability, or age.
• Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends, when required.
• Must complete and pass a criminal background check.

Worker Sub-Type: Regular

Time Type: Full time