Senior Operations Supervisor - Warehouse; Supply Chain​/Logistics

Responsibilities

• People
  • Communicate performance standards that are specific and measurable
  • Interview hourly associates and provide recommendations for hire
  • Monitor attendance, productivity, and other performance markers and provide counseling and / or recognition to associates as needed
• Operations
  • Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
  • Evaluate and recommend changes in preferred work methods to increase productivity of dispatch / warehouse operations
  • Assist in new associate training
  • Provide relief coverage for operational duties when associates utilize time‑off or are absent from the shift
  • Have a thorough working knowledge of the site's operating systems to ensure operational compliance and correct exception resolution
  • Complete all necessary records and reports in a timely and accurate fashion
• Finance
  • Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc.
  • Understand the relationship between decision-making and profitability
  • Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
• Safety
  • Ensure day‑to‑day management and associate activities are aligned with the location safety strategy
  • Provide associates with communication, training, feedback, and direction to ensure safe performance
  • Ensure compliance with all applicable regulatory agencies and company policies and procedures
• Growth / Customer Experience
  • Understand the location‑specific customer goals & objectives
  • Ensure the customer knows that we are committed to helping them meet their objectives
  • Determine areas that could benefit from continuous improvement efforts
• Fleet / Assets
  • Properly plan work assignments to ensure effective use of fleet / warehouse equipment
  • Work with hourly associates to ensure they understand safe and efficient operation of equipment
• Other projects and tasks as assigned by supervisor