Escalations & AI-Driven Ops Manager
Listed on 2026-11-01
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Management
Operations Management
Gusto is seeking an emerging leader to guide and scale the Escalations Services team, ensuring customers have peace of mind when enrolling health insurance for thousands of small businesses and their employees. As a hands-on leader of 10–15 Operations Specialists, you will manage workflows, mentor staff, partner with carriers, and use AI-driven tools to streamline onboarding and improve accuracy.
This role balances day-to-day execution with strategic use of technology and data to drive scalable
Step into the Benefits Escalations & AI-Driven Ops Manager role at The Wrap in CO, United States and grow with us.
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