Commercial Services Specialist II
Listed on 2026-10-09
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Retail
Office Administrator/ Coordinator, Customer Service Rep
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day
Hourly Base PayHourly base pay rate is $22.07 - $33.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description What You’ll DoYou’ll support the full lifecycle of vehicle sales by maintaining accurate records, supporting customers and coordinating across teams to keep transactions on track.
In this role, you will:
- Accurately enter and maintain vehicle information, including VINs, condition reports, pricing and inventory details in AS400.
- Keep physical and digital vehicle files up to date.
- Build strong relationships by responding to inquiries, resolving issues and ensuring customer requirements are met.
- Partner with internal teams to verify titles, track repairs, apply charges and prepare vehicles for in-lane and online sales.
- Review incoming vehicle data, investigate discrepancies, confirm sale eligibility and provide inventory reporting to customers.
- Prepare run lists and sale packages, support sale-day operations, balance sales with accounting and complete invoicing and reporting.
- Follow all safety procedures while actively supporting a culture of safety excellence.
You stay organized, and communicate effectively and are passionate about automotive.
You also have the following:Minimum Requirements
- High school diploma/GED and 3 years of experience in a related field.
- The right candidate could also have a different combination, such as any level of degree/certification beyond a high school diploma/GED.
- Strong organizational, problem-solving, relationship-building and interpersonal skills.
- Bachelor's degree in a related discipline
- Experience using Salesforce, AS400, Workbench and Excel
- Previous experience as a Commercial Services Specialist
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