INSIDE SALES

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Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title:Inside Sales Representative

About Us
Cullum & Brown is an industry leading industrial equipment distributor and service company. With over 135 years of industry experience, Cullum & Brown is a reliable solutions provider with locations in Kansas City and Springfield. We are an authorized distributor of Gardner Denver, Elmo Rietschle, Hoffman, Lamson, Tuthill pumps, Crane Deming, Travaini vacuum pumps, Graco, Dean Pumps, Grundfos, Power Ex, and Great Lakes.

Cullum & Brown is proud to offer 24/7 emergency customer service for not only the brands we sell, but all makes and models.

Job Overview:

We are seeking a highly experienced Inside Sales Specialist to join our team. This role requires an understanding of industrial sales and service, with a focus on delivering exceptional customer experiences and adhering to standard work practices. By taking a customer-centric approach, we have the opportunity to create real value throughout the customer-buying journey and deliver an overall competitive advantage in the market.

The right candidate will bring a combination of experience in direct to end-user sales, customer service, and problem-solving.

Responsibilities:

• Handling inbound customer requests to generate sales of compressed air products, blower/vacuum products and parts.
• Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.
• Manage these orders to ensure delivery schedule is achieved.
• Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
• Mentor peers and share best practices with those less experienced as needed.
• Manage inventory to stocking levels. Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Operate forklift in Parts Warehouse within compliance.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.

Requirements:

• 3+ years of experience in sales and customer service
• High school diploma or GED required
• 1+ years of experience meeting or exceeding sales targets in a B2B environment, preferably within the manufacturing industry.

Core Competencies:

• Sales Strategy:
  Expertise in developing and implementing effective sales strategies.
• Customer Focus:
  Strong commitment to understanding customer needs and delivering exceptional service.
• Analytical Thinking:
  Ability to analyze sales data, identify trends, and make data-driven decisions.
• Problem-Solving:
  Proactive approach to identifying and resolving challenges.
• Communication:
  Clear and effective communication with team members, customers, and senior management.
• Strong problem-solving skills and the ability to work under pressure while delivering a noticeably better experience to our customers.

Preferences:

• Ability to work in‑office and collaborate effectively with local and remote team members.
• Proven experience with Salesforce CRM.
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire
• Forklift…