Security Operations Center; SOC Officer; Commercial

Security Operations Center (SOC) Officer (Commercial)

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Job Summary

Essential Functions

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

• Monitors a central point: alarm monitoring dispatching, dispositioning and archiving security and fire alarms; controlling and directing daily routine activities for security and fire personnel and affect command/control procedures for emergencies. Monitoring and operating Closed Circuit TV (CCTV), video systems, alarm-receiving equipment, and integrated access control systems.
• Operates both security and fire alarm monitoring systems, operating/monitoring communications equipment, logging shift activities, monitoring surveillance and intrusion monitors, alarms and camera systems, processing required reports and making appropriate notifications.
• Uses communication equipment to include, but not limited to, two-way radio communications, telephone systems, secure phone, satellite phone, paging systems, alarm receiving equipment, and computer equipment.
• Makes emergency response notifications and dispatches for all site emergencies in accordance with established procedures.
• Dispatching of facilities personnel, site telephone operator services, plant access control monitoring, and after-hours Commuter Services Emergency Ride Home services.
• Makes notifications to all management or designee(s) as required according to Post Orders, for all types of site incidents, emergencies, crises and exercises.
• Monitors local and international crises involving assigned client and/or site as designated.
• Ensures compliance of UL2050 standard for National Industrial Security systems (dispatching, response, weekly generator test, fire extinguishers, emergency lighting, equipment protection (tarps), training, etc., as required.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Ensures all equipment is present and operational.
• Maintains all logs, reviews and writes reports for incidents and emergencies using a Significant Events Log during assigned shift.
• Performs tasks and duties of a similar nature and scope as required for assigned site(s).

• U.S. Citizenship preferred
• At least 21 years of age.
• Ability to acquire and maintain any other required clearances and/or access requirements.

• High School Diploma or G.E.D
• Minimum of one (2) years of additional education or related experience sufficient to meet the minimum requirements for state and local licensing and/or site standards as established by the company