Security Officer - Potomac Pavilion

Security Officer - Potomac Pavilion (58237)

Join to apply for the Security Officer - Potomac Pavilion (58237) role at Aurora Mental Health & Recovery.

Aurora Mental Health & Recovery (AMHR) is hiring Safety Support Professionals (Security Officers) as part of an exciting expansion tied to the launch of our state‑of‑the‑art Potomac Pavilion, scheduled to open in early 2026. This new facility will unify several critical behavioral health and substance use programs – including a 24/7 Detox Unit, 16‑bed Crisis Stabilization Unit (CSU), Crisis Walk‑In Center (WIC), and Medication‑Assisted Treatment (MAT) – under one roof, and we’re building a strong Safety and Security Team to support it.

These roles are essential to maintaining a 24/7 safe, secure, and therapeutic environment for clients and staff across multiple sites. Ideal candidates will bring experience in healthcare or mental health settings, strong crisis response and communication skills, and a commitment to trauma‑informed care. Join us at the ground level of this transformative initiative and help shape the future of behavioral health in our community.

Base pay range: $18.87/hr – $28.25/hr (paid bi‑weekly).

• Overnight:
  • Monday–Friday, 11:45 PM – 8:15 AM
  • Saturday–Wednesday, 11:45 PM – 8:15 AM
  • Thursday–Sunday, 11:45 PM – 8:15 AM
• Swing:
  • Monday–Friday, 3:45 PM – 12:15 AM
  • Wednesday–Sunday, 3:45 PM – 12:15 AM
  • Friday–Tuesday, 3:45 PM – 12:15 AM
• Day:
  • Sunday–Monday, 7:45 AM – 4:15 PM
  • Tuesday–Saturday, 7:45 AM – 4:15 PM
  • Monday–Friday, 7:45 AM – 4:15 PM

• Protect AMHR staff, clients, and AMHR property by maintaining a safe and secure environment.
• Identify any safety or security concerns, including signs of crime or disorder, investigate disturbances, and address them accordingly.
• Report any safety concerns, security breaches, and unusual circumstances verbally and provide a written report.
• Engage with clients and staff to support healthy and therapeutic engagement, management of interpersonal conflict, and prevention of escalation and other critical incidents.
• Provide first‑line response to escalated clients and incidents.
• Perform both verbal de‑escalation and physical management/control techniques on individuals showing signs of emotional, verbal and/or physical aggression.
• Transport or provide support during transportation of escalated clients or clients in crisis.
• Act lawfully in direct defense of life or property.
• Detain criminals and evict violators.
• Monitor and control access at building entrances, including patrolling the buildings and perimeter.
• Monitor alarm systems or video cameras and operate detecting/emergency equipment if applicable.
• Unlock and secure buildings as directed.
• Greet all guests, clients, and employees in a cheerful and welcoming manner.
• Participate in and help facilitate safety drills across our facilities.
• Participate in multi‑disciplinary meetings as requested.
• Provide excellent customer service, adhering to AMHR values and philosophy of care.
• Provide operational and procedural support to ensure daily operations are executed in accordance with established procedures.
• Demonstrate commitment to professionalism, integrity, and sound judgment in all business transactions, and provide the highest customer satisfaction.
• Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• Promote a safety‑oriented culture.

• High school diploma or equivalent (required).
• Bachelor’s degree or higher (preferred).
• 1–3 years of experience in a security/safety role (required).
• Valid Driver’s License and pass an MVR check; able to drive in inclement weather.
• Experience in a behavioral health setting or programs (preferred).
• Prior safety/security/law enforcement/military background (preferred).
• Knowledge of safety awareness practices and protocols.
• Knowledge of human behavior and de‑escalation techniques.
• Ability to communicate with clients, co‑workers, other agencies and the community.
• Ability to manage high‑stress situations and crisis situations through de‑escalation and/or physical management/safety training.
• Ability to carry out diverse job…