Seasonal Cold Weather Case Manager

Connection Center
11701 E 33rd Ave
Aurora, CO 80010, USA

Job Title: Seasonal Cold Weather Case Manager

FLSA Status
:
Temporary, Full-Time - non-exempt

Employment End Date: 12/31/2025
Reports to: Seasonal Lead Cold Weather Case Manager

Schedule:

Rate of Pay
: $26/hour

Closing Date: 10/10/2025

Benefits
:
Temporary;
Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.)

Function

The Cold Weather Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Cold Weather Team will be responsible for providing access to shelter during severe weather events in alignment with citywide severe weather policies.

Duties and Responsibilities

• Answers calls for information regarding cold weather shelter and other community resources.
• Focus on triaging, VISPDATs, and providing rapid resolution assistance, as needed.
• Enrolling families for cold weather vouchers and shelter waitlists.
• Connect qualified candidates with their appropriate partner agency.
• Provide financial assistance when appropriate.
• Documents calls accurately utilizing a computerized internal database.
• Record and track assistances in HMIS according to HUD standards.
• Completing all required assessments with households to determine program eligibility.
• Use active and compassionate communication skills.
• Use trauma informed care to deescalate upset individuals on the phone or in person.

Education, Experience, Skills, Qualifications

Intake/Access Specific Responsibilities:

• Utilize creative approaches to resources, supportive services, and housing opportunities.
• Recognizes that a one-size fits all approach is not appropriate for those who are unhoused and instead seeks to utilize out of the box, progressive engagement approaches.
• Understands when a lighter touch rapid resolution navigation and case management focused services or more intensive resource navigation, referral and housing financial support is needed.
• Assess the family situation including strengths and opportunities quickly and through ongoing rapport building.
• Ensure that all eligible households are provided VISPDATs and are enrolled in One Home in a timely manner.
• Recognize that One Home is not the solution for all, and work to identify any opportunity for rapid resolution responses, or alternative housing solutions outside of One Home.
• Refer households to relevant and appropriate resources in the community, and in many cases provide warm hand offs or even more intensive support for engagement in services.
• Assist on site cold weather operations, assisting with both vouchering, and shelter waitlist enrollment.
• Enroll families in correct HMIS and Wellsky programs.
• Help with check requests for families that qualify for rapid resolution.
• Report weekly to Lead Cold Weather Case Manager.
• Other duties as assigned.

Qualification and

Education Requirements:

• Bachelor’s Degree required;
  Master’s Degree preferred.
• Required two year's experience in providing casework services.
• Experience working with individuals from a variety of backgrounds and educational levels required.
• Critical thinking.
• Sound judgment and decision making.
• Skilled in working with a team.
• Excellent oral and written communication skills.
• Computer proficiency with Microsoft Word and Excel.
• Must be highly motivated and a self-starter.
• Background check required.
• Be supportive of The Salvation Army’s mission.
• Driving: A minimum age of 21 (for insurance provision) and possession of a valid in-state driver’s license is required.
• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.

Physical Requirements

Ability to maneuver. Ability to remain in a stationary position. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift 25 pounds. Ability to access and produce information from the computer. Ability to understand written information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.