Per Diem Case Manager

Job Title: Per‑Diem Case Manager
FLSA Status: Part Time – non‑exempt
Reports to: Program Manager
Schedule: Varies, on‑call; some holidays and weekends may be required
Rate of Pay: $26/hr
Closing Date: 08/29/2025

• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro‑rated for part‑time hours.)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment; vacation accrual is pro‑rated for part time hours.)
• Pension Plan (after one year of continuous service) with at least 21 hours worked per week.

The Connection Center Intake/Access Case Manager supports the provision of coordinated entry of social services in Colorado by providing information, referral, intake assessment and emergency casework services over the phone, via email, video chat, and/or in person. The Case Manager will provide case management services using homeless diversion and prevention strategies and will also be responsible for using HMIS and Salvation Army databases to document assistance, referrals, and to track assisted households monthly, for at least one year.

The role provides easy access to tailored solutions for families in Metro Denver that are experiencing homelessness, at risk of experiencing homelessness, or who are precariously housed, to promote long‑term housing stability. The Connection Center is open Mon‑Fri 7:00 am–9:00 pm, and weekends 8:00 am–12:00 pm (hours may be extended in cold‑weather activation).

• Answers calls for information regarding The Salvation Army's assistance programs and other community resources.
• Focuses on triaging, VISPDATs, and providing assistance as needed.
• Assists with taking calls for the Connection Center.
• Assists with data entry and back data as needed.
• Documents calls accurately utilizing a computerized internal database.
• Records and tracks assistance in HMIS according to HUD standards.
• Completes all required assessments with households to determine program eligibility.
• Uses active and compassionate communication skills.
• Maintains comprehensive case management files and statistics required by funding sources.
• Provides emergency services to clients over the phone in Service Extension zip codes in the Intermountain Division where there is no or limited Salvation Army presence.

• Bachelor's Degree required;
  Master's Degree preferred. Bachelor's or Master's Degree in social work, or a related field, transcripts required.
• Required one year’s experience in providing casework services.
• Experience working with individuals from a variety of backgrounds and educational levels.
• Customer service experience, critical thinking, sound judgment and decision making.
• Skilled in working with a team; excellent oral and written communication skills.
• Computer proficiency with Microsoft Word and Excel; working knowledge of integrated database applications and ability to use new software programs with basic training.
• Must be highly motivated and a self‑starter.
• Bilingual preferred.
• Background check required.
• Must be at least 21 years of age and possess a valid Colorado Driver's License.

• Minimum age of 21 (for insurance provision); possession of valid in‑state driver’s license required.
• Annual Motor Vehicle Record (MVR) processed in accordance with Salvation Army policies.
• Biennial background check required for continued employment.
• Driving (reference to driver’s license above).

Ability to maneuver, remain in a stationary position, grasp, push, pull, and reach overhead, operate telephone, lift 25 pounds, access and produce information from the computer, understand written information. Qualified individuals must be able to perform essential duties with or without accommodation. Requests for modification may be made to supervisor and HR; reasonable accommodations will be attempted if not undue hardship.

The Salvation Army is an equal opportunity employer and provides equal opportunity to all employees and applicants regardless of race, color, religion, sex, veteran status, or disability. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.