Seasonal Cold Weather Case Manager

Overview

Job Title: Seasonal Cold Weather Case Manager

FLSA Status
:
Temporary, Full-Time - non-exempt

Employment End Date: 12/31/2025

Reports to: Seasonal Lead Cold Weather Case Manager

Schedule
:

• Shift 1: M-F 7-3:30, occasional weekends
• Shift 2: M-F 9-5:30, occasional weekends
• Shift 3: M-F 12:30-9:00, occasional weekends

Supervises: N/A

Rate of Pay
: $26/hour

Closing Date: 10/10/2025

Benefits
:
Temporary;
Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.)

The Cold Weather Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Cold Weather Team provides access to shelter during severe weather events in alignment with citywide severe weather policies. This includes expanding hours of operation and/or operating an additional telephone line to provide access during severe weather events, and working with HOST on a procedure to provide additional hours of operation and staff coverage during distinct weather events.

The Salvation Army will provide on-site staffing at the Cold Weather sheltering location during activation, including screening families for eligibility, providing rapid resolution services, writing vouchers on the spot for cold weather, and completing HMIS intakes and data entry.

• Answers calls for information regarding cold weather shelter and other community resources.
• Focus on triaging, VISPDATs, and providing rapid resolution assistance, as needed.
• Enrolling families for cold weather vouchers and shelter waitlists.
• Connect qualified candidates with their appropriate partner agency.
• Provide financial assistance when appropriate.
• Documents calls accurately utilizing a computerized internal database.
• Record and track assistances in HMIS according to HUD standards.
• Completing all required assessments with households to determine program eligibility.
• Use active and compassionate communication skills.
• Use trauma informed care to deescalate upset individuals on the phone or in person.

Intake/Access Specific Responsibilities:

• Utilize creative approaches to resources, supportive services, and housing opportunities.
• Recognize that a one-size-fits-all approach is not appropriate for those who are unhoused; seek out of the box, progressive engagement approaches.
• Understand when lighter-touch rapid resolution navigation and case management focused services or more intensive resource navigation, referral and housing financial support is needed.
• Assess the family situation including strengths and opportunities quickly and through ongoing rapport building.
• Ensure all eligible households are provided VISPDATs and enrolled in One Home in a timely manner.
• Recognize that One Home is not the solution for all; work to identify opportunities for rapid resolution or alternative housing solutions outside of One Home.
• Refer households to relevant community resources, and provide warm hand-offs or more intensive support for engagement in services.
• Assist on-site cold weather operations, including vouchering and shelter waitlist enrollment.
• Enroll families in correct HMIS and Well Sky programs.
• Assist with check requests for families that qualify for rapid resolution.
• Report weekly to Lead Cold Weather Case Manager.
• Other duties as assigned.

Qualification And Education Requirements

• Bachelor’s Degree required;
  Master’s Degree preferred.
• Bachelor’s or Master’s Degree in social work, or a related field, transcripts required.
• Required two years of experience in providing casework services.
• Experience working with individuals from a variety of backgrounds and educational levels required.
• Customer service experience.
• Critical thinking.
• Sound judgment and decision making.
• Skilled in working with a team.
• Excellent oral and written communication skills.
• Computer proficiency with Microsoft Word and Excel. Working…