Shuttle Dispatcher Denver Int'l Airport

Shuttle Dispatcher Denver Int'l Airport

Final date to receive applications: 6 October 2026

Department: Operations - Field(OPS
001)

Employment Type: Full Time

Location: I29- E 68th Ave

Reporting To: Location Manager

Compensation: $20.00 - $21.00 / hour

Position:
Shuttle Dispatcher

Location:
Denver International Airport

Shift: Shifts will vary

Pay range: $20 - $21/hr

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Shuttle Dispatcher supports daily shuttle and transportation operations by overseeing dispatch workflows, guiding the dispatcher team, and ensuring consistent, reliable service delivery. This role acts as the senior point of contact during the shift, providing support, coaching, and problem-solving while maintaining real-time oversight of shuttle movements, driver activity, and service levels. The Dispatcher ensures that all dispatch functions run smoothly, service standards are met, and communication across all operational teams remains clear and efficient.

• Monitor and coordinate shuttle bus operations using dispatch software, GPS systems, reports, and two-way radio communication.
• Provide directions to dispatchers to ensure proper vehicle assignments, route coverage, and on-time performance.
• Assist with predicting shuttle movement, arrival times, and service flow based on available tools and system data.
• Adjust service levels based on passenger volume, peak periods, and operational demands.
• Step in to perform dispatch duties directly when needed.
• Serve as the senior dispatcher on duty, supporting the dispatcher team during all shifts.
• Train new dispatchers on systems, procedures, and communications protocols.
• Provide ongoing coaching, performance feedback, and guidance.
• Support the Supervisor/Manager in enforcing policies, procedures, and safety expectations.
• Assist with shift handoff communication and continuity planning.
• Maintain constant communication with drivers, maintenance staff, customer service, supervisors, and management.
• Relay service adjustments, route changes, or special instructions to drivers.
  
  Report on vehicle issues, delays, or incidents to maintenance and leadership.
• Support customer service teams with information related to shuttle arrivals, delays, or service updates.
• Prepare and review daily operations reports, logs, service performance documentation, incident notes, and staffing records.
• Ensure accurate recordkeeping for operational audits, compliance, and service-level reporting.
• Track and document equipment issues, driver performance concerns, and route deviations.
• Operate shuttle vehicles as needed to support service, cover staffing gaps, or reposition fleet vehicles.
• Assist with emergency situations, special events, or service interruptions.

• Prior experience preferred.
• Strong knowledge of dispatch systems, fleet operations, and route scheduling.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced operations environment.
• Proficiency in Microsoft Word, Excel, and dispatch software tools.
• Familiarity with operational devices including radios, computers, tablets, and GPS systems.
• Working knowledge of ADA transportation requirements (ADA 1990 and amendments).
• Strong problem-solving skills with the ability to stay calm and organized under pressure.
• High level of teamwork, integrity, and reliability

• Minimum 2+ years of recent transportation, dispatch, or shuttle operations experience.
• Over 21 years old
• Valid driver’s license with acceptable driving record (required for operational driving duties).
• Must successfully pass a background check, in accordance with…