Incoming Consignor Relations Assistant

• Location 7819 42nd St W,Rock Island, IL, 61201,United States
• Job Category Incoming
• Employee Type FT Non-Exempt

The Incoming Consignor Relations Assistant plays an important customer-facing role for the incoming department. Through many inbound and outbound phone calls and answering consignor questions, the Incoming Consignor Relations Assistant assures a high level of customer service and organizational support for the entire department. This position regularly deals with all aspects of auctions including pre-sale, sale, and post-sale questions and requests.

• Answers incoming calls or make outbound calls related to consignor questions about the consignor’s guns or auction inventory.
• Keeps call logs up-to-date and follows up on outstanding questions with appropriate consignors.
• Logs payment instructions (including ACH information).
• Reviews and ensures accuracy of incoming consignor information, including tracking files and maintaining accuracy of “contract percentages” into system.
• Serves as main point-of-contact with consignors for sharing results with consignors’ post-auction; after-auction calls regarding no-sales; pick-up/package notifications; and items that were (unexpectedly) not part of auction.
• Matches incoming items with paperwork, tracks packages, requests factory paperwork, department mailing, updates packages log and other administrative duties as needed.
• Completes appropriate forms and documentation, which may include FFL Forms, tax forms and shipping requests.
• Perform pre-booking tasks, as needed, while meeting ATF required timeframe(s).
• Serves as back up for unpacking, as needed.
• Works expected overtime and required auction weekends (approximately 6 per year).
• Completes other duties, as assigned.

• Advanced verbal and written communication skills, demonstrating proper business etiquette.
• Ability and willingness to learn and follow all company rules for firearm safety.
• Ability and willingness to learn ATF and other regulatory compliance and maintain such compliance.
• Advanced proofreading and analysis skills with strong attention to detail.
• Ability to use discretion and maintain confidentiality and working with sensitive information and data.
• Excellent organizational, prioritization, and follow-up skills with ability to successfully manage multiple priorities.
• Ability to use and operate office equipment and machinery such as computers, copier, scanner, and fax machine.
• Ability to read, write, speak and understand English.
• Ability to obtain and maintain active FOID card (Illinois residents only).

• High school diploma or GED equivalent, and two (2) years’ administrative support experience required.

Qualified candidates meet the following requirements:

• Advanced verbal and written communication skills demonstrating proper business etiquette.
• Ability and willingness to learn and follow all company rules for firearm safety.
• Ability and willingness to learn ATF and other regulatory compliance and maintain such compliance.
• Advanced proofreading and analysis skills with strong attention to detail.
  
  Ability to use discretion and maintain confidentiality and working with sensitive information and data.
• Excellent organizational, prioritization, and follow-up skills with ability to successfully manage multiple priorities.
• Ability to use and operate office equipment and machinery such as computer, copier, scanner, and fax machine.
• Ability to read, write, speak and understand English.
• Ability to obtain and maintain active FOID card (Illinois residents only).
• High school diploma or GED equivalent,
• Two (2) years’ administrative support experience required.

Routinely moving and transporting up to 25 pounds with…