Sales Manager

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Join to apply for the Sales Manager role at Hollywood Casino Aurora

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

This is a rare opportunity to join a brand-new sales team from the ground up and shape the future of group and event sales in a state-of-the-art venue. You’ll play a key role in driving business for both Aurora and Joliet, representing an exciting mix of luxury hospitality, diverse dining, and world-class entertainment. In addition to selling 20,000 square feet of flexible event space, you’ll lead group sales efforts for our 220-room four-star hotel, attracting corporate meetings, conferences, weddings, and special events.

As part of the opening team, you won’t just be selling a space—you’ll be selling an experience. If you thrive on building relationships, exceeding revenue goals, and being part of a high-energy launch, we want to hear from you.

Essential Duties And Responsibilities

The following and other duties may be assigned as necessary .

• Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of departmental customer service goals.
• Generates maximum sales revenues from social markets, meetings and conventions, corporate groups and associations, and rooms, or catering-only groups.
• Generates maximum sales revenues from day trip and overnight bus groups.
• Assists the Casino Revenue Manager with weekly/monthly reports and budget forecasts for Group Sales.
• Tracks and reports sales revenue.
• Establishes weekly call pattern that will generate new accounts and service existing accounts for new and return business.
• Generates new and return group and hotel business via sales calls, telemarketing, sales blitzes, FAM, trade shows, and written correspondence.
• Cooperates and works with Casino Marketing and Player Development staff in sharing leads and/or any other activity that will generate new business.
• Cooperates with other departments to communicate with and service patrons promptly.
• Works closely with the Hotel, Reservations, Food & Beverage, and Entertainment departments to accommodate guest event and planning needs.
• Prepares and submits timely call reports to management.
• Manages travel and entertainment expenses and submits these reports on a timely basis.
• Achieves sales goals established with Casino Revenue Manager
• Represents the company during marketing, special, and community events and for marketing, special, and community-oriented activities in both local and external markets.
• Coordinates exhibits setup and development and represents property at trade shows.
• Oversees the material distribution in the market to…