Bursar Office Coordinator

Department:
Bursar's Office

College/Division:
General University

Primary Job Posting

Location:

Macon, GA 31207

Additional Job Posting Locations: (Other locations that this position could be based)

Mercer University is searching for a Bursar Office Coordinator on the Macon, Georgia campus.

This position assists with the overall management of the Macon Bursar Office while maintaining responsibility for an assigned portion of the accounts receivable portfolio—including Medicine, Pharmacy, Nursing (excluding ABSN), and Theology—and oversees the Alternative Student Lifecycle for these populations. The Coordinator provides leadership and accountability by mentoring and supporting the Student Account and Support Specialists through training, troubleshooting, and account review;

handling escalated student issues; ensuring proper hold management; and providing backup support for payments, refunds, and records as needed. This role also serves as a primary point of contact for student tuition concerns, monitors delinquent accounts, performs specialized reporting, and requires a strong understanding of the collection cycle, billing structures, and program requirements. Additional duties will require this position to serve as a mentor and resource for the Student Support Specialists for on the spot training, assistance, research and troubleshooting.

The Coordinator is the next point of contact for student problems that cannot be resolved by the Student Support Specialist. Manage specialized transactions for all Mercer students to include, online payment monitoring and parking ticket liaison with MERPO. Primary liaison for Mercer on Mission and Study Abroad programs, which will require additional information on program-specific requirements and regulations. Hire and provide oversight of the productivity of student workers in support of office goals.

Work on special projects as assigned by the Sr. Assistant and Associate Bursar.

Two years of college coursework and two years of related customer service experience which must include detailed account review, administrative support, accounts receivable, posting payments, and/or cash handling. In lieu of college coursework, equivalent directly related experience will also be considered. Courses in bookkeeping, accounting, or business operations would be helpful. Prior lead or supervisory experience is preferred.

Willingness to take ownership of each customer contact and provide whole concept service with a sense of urgency. Use discretion to protect confidentiality / privacy of student data. Exceptional customer service skills with ability to work effectively with a diverse student population and problem resolution skills. Attention to detail, striving for meticulous accuracy in posting information and payments. Ability to follow a reconciliation process consistently to identify/resolve electronic payment exceptions and insurance discrepancies.

Strong math aptitude for researching, balancing and reconciling financial information. Knowledge of business practice for cash handling. Exceptional organization skills. Analytical reasoning to apply federal regulations and university policy. Judgement to determine when to make an exception within policy and when to elevate an issue. Ability to switch focus regularly and keep a to do list to return to unfinished work.

Maintaining composure in difficult conversations with the recognition that these accounts have varying financial significance to each student. These can be emotional conversations. Ability to handle peak periods of activity when call volume, chat and emails are significantly increased. Return…