Provider Engagement Specialist, Principal Partnerships

Optum Home & Community Care, part of the Optum family of businesses, is creating something new in healthcare. By bringing together industry-leading solutions, advanced technology and compassionate teams, we are building a more connected experience that helps address an individual's physical, mental and social needs. As a team member of our Optum Care Transitions team, you'll help patients navigate the healthcare system, access the support and services they need, and receive the right care at the right time.

This meaningful work is helping improve health outcomes, expand access to care and create a more seamless health journey for the people we serve. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

At Optum, part of United Health Group, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. As a Provider Engagement Specialist, Principal Partnerships, you will play a critical role in supporting strategic provider partnerships by driving consistent execution across multiple markets. You'll collaborate with cross-functional teams to translate partnership strategies into actionable plans, ensuring alignment, accountability, and operational excellence that supports performance goals and strengthens provider relationships.

This role serves as a key coordinator and integrator across market teams, helping deliver on partnership objectives through standardized processes, effective communication, and consistent execution.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. *

• Lead the development and execution of cross-market provider engagement strategies that support Principal Partnership priorities, business objectives, and JOC commitments
• Translate account strategies and partnership priorities into coordinated market-level execution plans, ensuring alignment across participating markets
• Maintain accountability for integrated execution plans supporting partnership commitments, network requirements, performance goals, remediation activities, and operational priorities
• Coordinate and align activities across Managers, Provider Performance (MPP), Provider Engagement Representatives (PER), Market Operation Managers (MOM), Clinical Performance Managers, and other stakeholders to drive consistent execution of strategic initiatives
• Standardize and communicate execution expectations, workflows, governance processes, documentation requirements, reporting standards, tools, and communication practices across Principal Partnership markets
• Coordinate the planning, preparation, execution, action-item tracking, and follow-through of Business Review Meetings (BRMs), Medical Expense Meetings (MEMs), Performance Improvement Meetings (PIMs), remediation efforts, facility action plans, and provider engagement initiatives
• Monitor execution progress, performance outcomes, documentation quality, timeliness, and adherence to Principal Partnership operating standards
• Identify execution gaps, inconsistent market practices, missed commitments, risks, and barriers to success; facilitate resolution and elevate unresolved issues through appropriate leadership channels
• Drive adoption of best practices, operational consistency, and continuous improvement across markets supporting Principal Partnership accounts
• Partner closely with the Market Operations Director, Principal Partnerships, Network Director, Principal Partnerships, and other functional leaders to ensure network, reimbursement, contracting, participation, clinical, and operational priorities are translated into measurable actions and outcomes
• D…