Senior Product Delivery Associate-Workflow Services

Job Identification:

Job Category:
Product Portfolio & Delivery

Business Unit:
Commercial & Investment Bank

Posting Date: 11/06/2026, 12:05 PM

500 Stanton Christiana Rd, Newark, DE, 19713, US

131 S Dearborn St, Chicago, IL, 60603, US

8181 Communications Pkwy Bldg B, Plano, TX, 75024, US

Full time

Day

Chicago,IL $85,500.00-$

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in [Insert team name or sub-LOB], you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Be a part of a team of subject matter experts charged with replicating complex scenarios, evaluating operational impact, designing solutions, and working with technology teams to identify and test resolution plans.
• Be a voice for our users to provide support during production incidents and proactively communicate status.
• Direct the execution of release management activities within the Agile / Kanban model.
• Leverage VS Code, LLM Suite, M365 Copilot, and other AI-assisted tooling to draft, refine, and validate requirements content and to understand the underlying code of workflow platforms; ensure clarity, completeness, and testability.
• Follow pre-determined guidelines ensuring project artifacts are completed and posted in accordance with the prescribed deadlines, and ensure documentation for each functional area—including requirements artifacts—is kept up to date with functionality release after release.
• Prepare and analyze production incident metrics and operational metrics to contribute to continuous improvement and control.
• Own, maintain, and evolve a delivery backlog that supports the strategic roadmap and value proposition, with a focus on infrastructure features and enhancements.
• Build collaborative partnerships with Product Owners and teams across technology and the user community, ensuring completeness of business requirements, clear understanding of operational impacts and resolution of operational issues related to the requirements, and produce and maintain high-quality requirements artifacts (functional and non-functional requirements, acceptance criteria) to support build, test, and release readiness.

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Experience working in Agile/Kanban environments, including participation in ceremonies such as refinement, planning, demos, and retrospectives
• Demonstrated experience writing and maintaining functional and non-functional requirements and acceptance criteria
• Experience with production incident support, including root-cause analysis and operational impact assessment
• Familiarity with AI-assisted tooling (e.g., VS Code, LLM Suite, M365 Copilot) to support requirements drafting and technical analysis
• Strong analytical and problem-solving skills with a service-oriented mindset and the ability to resolve issues independently
• Strong written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical audiences
• Proven ability to operate independently, manage tight deadlines, and support multiple concurrent projects

• Developed knowledge of the product development life cycle