Sales Enablement Program Specialist - Licensing, Contracts and Commissions

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well‑being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi‑brand and omni‑channel approach include our own insurance carrier, insurance brands and partner brands.

Pet Partners, a subsidiary of Doubtless, is an ensemble of seasoned industry experts who are working to strip away all the complexities that don’t add real value to pet insurance coverage. We’re delivering solutions that make it easy for employers to offer this sought‑after benefit in a way that’s painless and worry‑free – a truly one‑of‑a‑kind approach to pet insurance.

Pet Partners is seeking a Sales Enablement Program Specialist – Licensing, Contracts & Commissions who will act as the primary liaison between Sales, Legal, Compliance, Finance, Operations, Licensing, and external broker partners to ensure agency and producer relationships are properly contracted, appointed, compensated, and maintained. The position is responsible for managing complex workflows, maintaining regulatory and contractual documentation, supporting broker onboarding activities, and ensuring operational readiness for new and existing distribution partnerships.

Job Location:

Remote – USA

• Act as primary liaison between the sales organization and Legal.
• Coordinate review, routing, negotiation, tracking, and execution of various legal documents and agreements.
• Facilitate legal review of redlined agreements.
• Monitor outstanding contracts and follow up with internal and external stakeholders.
• Ensure executed agreements are stored in appropriate repositories and retained according to company standards.

• Manage agency and producer licensing and appointment workflows.
• Coordinate licensing verification activities with internal and external stakeholders.
• Review appointment eligibility and appointment status requirements.
• Maintain appointment records and related documentation.
• Track appointment completion and renewal activities.
• Ensure agency and producer data is accurate within designated systems.
• Support broker onboarding and termination processes.

• Facilitate new commission setup and maintenance activities.
• Coordinate commission structure implementation with operational and finance teams.
• Investigate and assist in resolving commission inquiries and discrepancies.
• Support broker commission reconciliations.
• Coordinate vendor and payee setup necessary for commission payments.
• Maintain commission documentation and supporting records.

• Serve as a resource for broker onboarding inquiries.
• Support agency appointment and contracting requests.
• Coordinate Agency‑of‑Record (AOR) and Broker‑of‑Record (BOR) changes.
• Respond to inquiries regarding licensing, contracting, commissions, and appointment status.
• Facilitate communication between brokers and internal departments to resolve operational issues.

• Maintain organized repositories of contracts, agreements, licensing records, and operational documentation.
• Develop and update standard operating procedures.
• Maintain internal reference materials and departmental resources.
• Ensure documentation remains accurate, current, and…