Call Center Agent - IL - Part-Time - Mon-Thurs Rotating 30 & Saturd

Position: Call Center Agent - IL - Part-Time - Mon-Thurs 3:00-8:00pm Rotating Friday 9:00am-4:30 & Saturd[...]

Call Center Agent - IL - Part-Time

Mon–Thurs 3:00–8:00 pm; rotating Friday 9:00 am–4:30 pm & Saturday 9:00 am–1:00 pm.

Position Summary

This entry‑level contact center role is responsible for recruiting current and past donors by creating an exceptional donor experience through outbound call activity for any of our sites and other phone‑related tasks. The position is accountable for individual metrics and for meeting monthly team collection goals.

Compensation

Target salary: $16.00 per hour.

Benefits

• Medical, Dental, and Vision Plans
• Paid Time Off (PTO) and Holidays
• Short‑ and Long‑term disability
• Life insurance
• 7% match dollar‑for‑dollar 401(k)
• Voluntary programs, discount programs, and others

Responsibilities

• Adheres to work schedule
• Meets productivity, quality, and service level goals
• Provides compelling messaging to donors to influence blood donation
• Provides blood donation information and converts donor into appropriate donation type based on donor eligibility
• Answers donor questions, requests and concerns via phone and text
• Recruits new donors by asking existing donors for family/friend referral (pledge)
• Educates and motivates donors to schedule their next donation appointment
• Attends training and implements techniques/tactics taught into workflow
• Maintains accurate donor information in profile
• Ensures donor requests are carried out by making the appropriate request and following up to ensure completion
• Participates in team projects, as assigned
• Demonstrates Versiti’s core values daily
• Executes service recovery techniques to address donor concerns/complaints
• Provides excellent customer service by always doing what is right for the donor
• Advocates Versiti’s mission in the community
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Qualifications Education

• High School Diploma required
• Equivalent required

Experience

• 1–3 years customer service experience, preferably in a contact center environment required

Knowledge,

Skills and Abilities

• Excellent verbal and written communication skills required
• Ability to demonstrate sales techniques and overcome objections required
• Good attention to detail and accurate data entry skills required
• Results‑oriented / collaborates with management to meet individual goals required
• Ability to multi‑task and proactively communicate progress/obstacles required
• Ability to perform in a team‑oriented environment required
• Proficient computer skills (Microsoft Office) and ability to learn job‑specific applications required
• Moderate to high level of experience working within a multi‑channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required

Tools and Technology

• Personal Computer (desktop, laptop, tablet) required
• Microsoft Office products required
• Must learn contact center‑specific programs (Hema Terra) required

Seniority Level

Entry level

Employment Type

Part‑time

Job Function

Other

Industries

Hospitals and Health Care

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