Senior Customer Escalations Lead
Listed on 2026-11-01
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Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
One Trust is seeking a Sr Customer Escalations Manager in the United States to lead the resolution of high-priority customer issues and coordinate cross-functional teams. You will be a trusted point of contact, communicating clearly and driving timely resolutions to strengthen trust and retention.
Responsibilities include end-to-end escalations, root-cause analysis, and proactive risk management across Support, Engineering, Product, and Customer Success.
The following role is for a Senior Customer Escalations Lead with One Trust.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in Chicago, IL, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 71.000 - 95.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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