Operations Trainer

Job Title

Operations Trainer

Hello Fresh

Wednesday–Saturday: 10:00 AM – 8:30 PM

Since the digitization of the grocery and meal delivery industry, Hello Fresh has been at the forefront of revolutionizing the way we eat by making it more convenient and exciting to whip up mouthwatering meals from home! With over 500% growth since our inception in 2011, we’re now active and growing in 9 different countries across 3 continents. Come see what’s cookin’ at Hello Fresh!

As an Operations Trainer, and a member of the Field Learning Operations team in one of our Fulfillment Centers, your role will be to facilitate, certify, and support the learning needs of all employees in the building. This role will work as a liaison between Field Learning and operations to ensure that training needs are being addressed with impactful and measurable solutions.

Your role will support the delivery of products that improve the overall onboarding and the on‑the‑job learning experience. You will be the site PIT certified trainer and a key player in building capabilities and skills within our hourly population.

The Operations Trainer reports to both the Field Learning Ops Manager + Associate Field Learning Ops Manager and is responsible for supporting daily training operational activities within the FC. Every day deliverables include but are not limited to: assisting with onboarding new hires and delivering classroom trainings + conducting site tours; managing training requests received through the intake process and scheduling certifications for the hourly population;

conducting on‑the‑job training and presenting new product/process launches to the operations teams. This role will work side by side with cross‑functional teams within the DC to help implement training products and support in process improvements. A successful candidate in this role will thrive in an ambiguous, fast‑paced, high‑growth environment, enjoy problem solving, and have a passion around training and developing others.

• Promote food safety, quality, and the Hello Fresh/Every plate/Greenchef/Factor safety‑first culture through training activities within the fulfillment center
• Train, cross‑train and re‑train exempt and non‑exempt workforce using network standard training methods such as classroom, OJT materials and assessments
• Certify and re‑certify hourly workforce on Powered Industrial Equipment (PIT) through practical and theoretical training
• Assist the Field Learning Operations Leadership team in monitoring the training request intake system to ensure site requests are scheduled and delivered
• Help support internal change management processes for new training products and process‑improvement initiatives
• Observe and provide feedback to team members and new associates by auditing and coaching
• Support training coordination efforts through various administrative tasks throughout the shift
• Document training deliveries through tracking tools created by your Field Team
• Build and maintain positive rapport with both internal and external customers/stakeholders
• Conduct tours of the DC for new associates and frontline leaders
• Create a positive team dynamic that encourages frontline leaders and associates to ask questions, provide feedback, adapt to the ever‑changing business, and stay focused on the customer experience
• Work with Specialists and Ops Trainers to identify and remove operational and training barriers
• Partner with Leadership to deliver training products to leads and above at a site level
• Operate as a subject‑matter expert before delivering training to ensure quality dissemination of knowledge
• Manage DC relationships and deliver a positive experience to local site partners and support teams (Ops, Safety, FS&Q, HR, etc.)
• Provide accurate and timely information to your leadership team in your end‑of‑shift reports
• Review and maintain proper training records for compliance

• Personable: interested in training others and enjoying the challenges that come with teaching
• Versatile: a committed partner that focuses on teaching and engaging with teams
• Bold: a flexible, organized and optimistic in your training…