Resident Automation Technician Team Lead

Resident Automation Technician Team Lead (M/F/D) – TGW Logistics

Friday – Monday, 4:00 p – 3:00 a

The Resident Automation Technician Lead supports customers on all automation-related topics and supervises the day-to-day operations of a TGW resident technician team stationed at one of TGW’s customer facilities. The Lead acts as a key liaison between the customer and TGW on automation and personnel matters, requiring thorough knowledge of electrical, mechanical, controls automation, and software support.

• Serve as the point person between the supported facility and the Lifetime Services team for automation and personnel-related topics.
• Assist with onsite responsibilities such as managing incidents, identifying training needs, coordinating shift work, approving timecards, responding to time‑off requests, attending customer meetings, and other tasks as directed.
• Coordinate work orders and oversee maintenance activities for automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton‑opening systems.
• Provide hands‑on assistance with maintenance activities, lead efforts to troubleshoot and resolve issues requiring in‑depth technical knowledge, and communicate maintenance activities to the customer as needed.
• Resolve customer equipment issues quickly and practically; perform root‑cause analyses and drive issues to resolution.
• Monitor and maintain the site spare parts inventory and/or work closely with the customer to maintain inventory upon request.

• Associate degree or Technical Certificate in Controls Engineering, Mechatronics, Industrial Maintenance, Electrical Engineering, or related field, or equivalent experience.
• Several years of demonstrated experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, or related environments.
• Demonstrated knowledge of electromechanical troubleshooting and repair of material‑handling conveyors, AS/RS, and shuttle systems.
• Previous experience in formal or informal leadership roles.
• Demonstrated leadership ability and experience handling high‑stress scenarios requiring advanced interpersonal and conflict‑resolution skills.
• Physical requirements as detailed in the full job description.

TGW offers full medical, dental, and vision benefits, 401(k) with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.

TGW is an equal opportunity employer. TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply. We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. Minimum gross basic salary based on full‑time employment per year is $43/hr – $50/hr.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Automation Machinery Manufacturing