Licensed Customer Service Representative

Overview

Licensed Customer Service Representative – This is an entry-level licensed position designed to provide experience and development for NMLS licensed individuals who want to establish a career as a Mortgage Consultant. The role offers onboarding and training with potential to advance into a Senior Loan Officer position. Compensation includes a base pay of $36K plus bonus with total annual compensation up to $115K+.

At American Financing, we are innovators who help customers achieve their financial goals and strive for efficiency. We are a fast-growing national mortgage lender focused on valuing employees and maintaining a customer-focused culture.

Location:

Aurora, CO area

• Active NMLS Unique Identifier #
• Active Colorado mortgage license (additional licenses a plus)
• Minimal to moderate mortgage experience/knowledge
• Bilingual (Spanish/English) a plus
• High School diploma
• Familiarity with CRM systems and practices
• Proficient in processing, servicing, auditing

• Take inbound customer calls to identify customer objectives
• Make outbound calls to move the application forward
• Take and review a complete 1003 URLA application
• Set appointments to review Pre-Qualification
• Follow up with customers to ensure timely delivery of income and application documentation
• Meet or exceed daily and monthly sales expectations while delivering an exceptional customer experience

• Medical, Dental, Vision, 401k
• Paid time off and sick days
• Paid holidays
• Long-term disability
• Paid maternity and bonding leave
• Full desk equipment provided

Note:

Equal Opportunity Employer information is provided for compliance purposes. See Know Your Rights notice from the Department of Labor for details.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Other

Apply constraints on job postings:
Referrals increase your chances of interviewing at American Financing. Apply BELOW