Lateral Telecommunications Operator; 911 Dispatcher

(Lateral) Telecommunications Operator (911 Dispatcher)

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The City of Aurora is seeking experienced Telecommunications Operator (911 dispatchers) for LATERAL entry with the Aurora Police Department.

LATERAL Telecommunication Operator candidates must have a minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency. Police dispatching and 911 call taking experience is required.

• Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center.
• Perform constant data entry and retrieve information from a variety of computer systems.
• Extract data and record essential information during emergency calls.
• Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems.
• Maintain required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries. (Training and certification courses provided)
• Perform general clerical duties.
• Other duties as assigned related to position.

• High school diploma or GED equivalent.
• Minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency.
• Experience in police dispatching and call taking.
• Must work rotating shifts during training period – first, second, or third shift, including weekends and holidays, and mandatory overtime.
• Spanish bilingual skills desired.
• Must successfully pass pre-hire requirements including polygraph, psychological assessment, interview, background investigation, drug screen, hearing test and meet physical requirements.

• Annual pay increases (in accordance with Labor Agreement)
• Health, dental, vision, and life insurances
• Employee Assistance Program (EAP)
• Illinois Municipal Retirement Fund (IMRF)
• Paid vacations, holidays, floating holidays, personal days, and sick leave
• Gym membership reimbursement
• Uniform Allowance (as determined by labor agreement)
• Tuition Reimbursement
• May be eligible for Federal Student Loan Forgiveness Program (if requirements are met)

Tattoos to the head, neck and facial area are prohibited. Hand tattoos are not allowed, however, there are very limited exceptions with approval from the Chief of Police.

Officers [Police Dept. Personnel] are permitted to have tattoos elsewhere, visible to the public, if the tattoo is not objectionable or demeaning to the image of the Department. The nature, number, size, and location of the tattoos are all factors in determining whether such tattoos are objectionable or demeaning. Examples include but are not limited to; tattoos that contain nudity, profanity, or to be perceived as gang related, criminal, obscene, sexual, racial, or detracts from the professional image of a law enforcement officer.

The covering of objectionable tattoos with make-up, sleeves, Band-Aids, etc., shall not constitute conforming to this policy. All tattoos shall be covered for court appearances.

This is a full-time, union position. Beginning hourly pay is $30.11/hour;
Additional increases thereafter will be in accordance with the Labor Agreement. Excellent benefit package is included.

Applications and resumes must be submitted online with the City of Aurora. Applications will be reviewed the 1st and 15th of every month.

Posting will remain open until vacancies are filled. Posting may close without further notice.

To learn more about the City of Aurora, IL, visit https://(Use the "Apply for this Job" box below).-City