Regional Contract Support Staff

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Regional Contract Support Staff. Under general supervision, this position will receive, review, and process various day‑care related forms from private agencies, workers, and clients to provide requested day‑care services for eligible clients. The position will contact clients and providers to establish fees and reimbursement rates and conduct client self‑certification process and recertification to initiate continued services.

The position will also audit, review, monitor, and complete monitoring and service‑level data reports regarding day‑care clients and providers and associated billing. This position provides a great opportunity for someone who is detail‑oriented and focused on ensuring the Department receives the greatest value for its contract dollars.

• Job Requisition
• Closing Date: 01/08/2026
• Agency:
  Department of Children and Family Services
• Class
  
  Title:
  
  SOCIAL SERVICE COMMUNITY PLANNER - 41295
• Salary: $4,414–$5,926 per month
• Job Type: Salaried
• Category:
  Full Time
• County:
  Kane
• Number of Vacancies: 1
• Bargaining Unit Code: RC028 Paraprofessional Human Services – AFSCME

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who wish to be considered for this position must apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

• Serves as Contract Support Staff.
• Audits, reviews, monitors, and completes monitoring and service‑level data reports regarding day‑care clients and providers and associated billing.
• Serves as a resource for Department and private agency staff, day‑care providers, clients, and foster parents regarding day‑care policies, procedures, and payment regulations.
• Maintains complex information systems of monitoring and service delivery data and develops various reports as assigned, performing all related functions in a timely manner.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Entry level

Contract

Other

Individual and Family Services

To apply, use the online portal or Success Factors link. The position will be filled as applications are received, and no referral or priority is required.