Well Coach

On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages.

On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible.

For those that choose to waive medical coverage a monthly medical waiver allowance will be provided. We are proud to be recognized as one of Fast Companies Most Innovative Companies. First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being.

The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions – Urgent Care, Mental Health, and Primary Care – from their very first day!

First Stop Health is seeking a National Board-Certified Health & Wellness Coach (NBC-HWC) with a strong foundation in mental health and holistic, lifestyle-based care. This unified role supports both mental well-being-focused coaching and broader health and wellness coaching across our virtual care ecosystem. Coaches work directly with participants to navigate everyday mental well-being challenges, build resilience, and create sustainable behavior change using evidence-based, participant-centered coaching approaches.

You'll collaborate closely with interdisciplinary care teams and play an active role in driving program quality, outcomes, and innovation.

• 10-15 hours per week
• Work a minimum of two days per week
• 2 hours per week must be between 4-8pm CT Mon
  - Thu or 8a-12p CT Sat
  - Sun
• Schedule needs to be consistent weekly

• Deliver high-quality, evidence-based mental health and well-being coaching via video or phone
• Apply coaching techniques grounded in cognitive behavioral strategies, motivational interviewing, and behavior change science
• Support participants with goal setting, stress management, resilience-building, and sustainable lifestyle behavior change

• Partner with interdisciplinary care teams to support whole-person care
• Escalate concerns appropriately and follow established clinical, safety, and documentation protocols
• Contribute to a positive, inclusive, and supportive team culture

• Maintain accurate, timely documentation in accordance with organizational policies
• Track and analyze participant engagement and outcomes
• Use data, feedback, and insights to continuously improve coaching quality and participant experience

• Participate in required training, supervision, and team meetings
• Stay current on coaching best practices, behavioral science research, and mental health trends
• Support non-clinical initiatives such as content development, webinars, speaking engagements, and product or technology implementation as needed.

• Active NBC-HWC certification (required)
• Strong foundation in mental health coaching and holistic, lifestyle-based care
• Experience delivering virtual coaching preferred
• Highly organized, detail-oriented, and comfortable working in a fast-paced, remote environment
• Collaborative, service-oriented mindset with strong communication skills

First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. We would love to consider your unique experiences and how you could make First Stop Health even better.