Restaurant General Manager-ESPN BET Sportsbar

Introduction

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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members  financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

The ESPN Sports Bar General Manager is responsible for overseeing the daily operations of the sports bar, ensuring exceptional guest experience, maximizing revenue, and leading a high-performing team. This role requires strong leadership, operational expertise, and a passion for hospitality in a fast-paced, energetic environment.

• Oversee daily operations, including food & beverage service and guest relations.
• Ensure compliance with health, safety, and liquor regulations.
• Maintain facility cleanliness, ambiance, and readiness for peak events (e.g., major games, tournaments).
• Manage budgets, forecasting, and financial reporting.
• Drive sales through promotions, events, and community engagement.
• Control costs by monitoring labor, inventory, and vendor contracts.
• Foster a positive, team-oriented work environment with high standards of accountability.
• Conduct performance evaluations and implement development plans.
• Ensure prompt, professional, and friendly service at all times.
• Handle guest concerns and resolve issues quickly to maintain satisfaction and loyalty.
• Create a lively and welcoming atmosphere tailored to sports fans and casual diners alike.
• Collaborate with marketing to promote events, specials, and game-day experiences.
• Build partnerships with local organizations, leagues, and community groups.
• Monitor industry trends to keep offerings competitive and appealing.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees regarding performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s Degree (B.A./B.S.) or equivalent from four-year college or university; or four years of related supervisory or managerial experience and/or training; or equivalent combination of education and experience (sports bar or high-volume venue preferred).
• Strong knowledge of food and beverage operations, including craft beer, cocktails, and menu pairing.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Excellent motivational, communication and customer service skills required.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Must be proficient in Microsoft Outlook programs.
• Proven ability to manage budgets, drive revenue, and control costs.
• Excellent leadership, communication, and conflict-resolution skills.
• Ability to thrive in a high-energy, guest-centric environment.
• Flexible schedule, including nights, weekends, and holidays.