User Experience Researcher

Confiz is looking for a User Experience Researcher with extensive experience in both qualitative and quantitative research methodologies. This role will be pivotal in shaping the user experience for enterprise applications through deep user insights, design thinking workshops, and a data-driven approach to design. The ideal candidate will have proven leadership experience and a strong ability to influence product and design teams with actionable research outcomes.

As a User Experience Researcher, you will guide and execute the research efforts that shape the design of large-scale enterprise software solutions. You will play a key role in delivering research-driven insights that improve user experience, reduce friction, and drive product success. Your focus will be on using design thinking workshops and a wide array of analytical methods to ensure that user needs and behaviors are clearly understood and effectively integrated into the design process.

You will lead a team of UX researchers, mentor junior staff, and work cross-functionally with designers, product managers, and developers to ensure the design solutions are backed by solid, user-centered research.

Responsibilities

• Lead UX Research Strategy Define and implement a comprehensive research strategy that informs the design of enterprise applications, ensuring that user insights are embedded in every stage of the product development lifecycle.
• Conduct Design Thinking Workshops Lead and facilitate design thinking workshops with clients, stakeholders, and cross-functional teams. These workshops will serve as a platform for co-creating user-centered solutions, building alignment, and uncovering actionable insights.
• User Research & Analysis Conduct a wide variety of research methods, including but not limited to:
• User interviews and ethnographic studies
• Usability testing and task analysis
• Surveys and questionnaires
• A/B testing and analytics
• Journey mapping and persona development
• Heuristic evaluations and competitive analysis
• Data-Driven Decision Making Leverage both qualitative and quantitative research findings to drive decisions and communicate research insights clearly. Use analytics tools and data sources to uncover patterns, identify pain points, and validate design assumptions.
• User-Centered Design Advocacy Champion the voice of the user throughout the product development process, ensuring that the enterprise application design is aligned with user needs and business objectives.
• Mentor and Build Research Team Lead and mentor a growing team of UX researchers, fostering a collaborative, research-driven culture. Provide guidance and career development support to junior researchers.
• Collaborate Cross-Functionally Work closely with UX designers, product managers, and technical teams to ensure that research insights translate into actionable design and development plans.
• Stakeholder Communication Present research findings to senior stakeholders, design teams, and clients, providing clear and actionable insights that influence key product decisions and align with project goals.
• Continuous Improvement Stay up-to-date with the latest UX research methodologies, tools, and best practices. Continuously improve research processes and methodologies to enhance the quality and impact of research across the organization.
• Generative Research This includes Onboarding, Payroll as Payment Type, and Guest Payment, which will help uncover deep understanding of users' contexts, challenges, and motivations, providing insights that drive innovative solutions and guide the early stages of product development.
• Strategic Research Support This includes Loyalty Program, Value Added Services (Add-on), and Multi-month Change Plan, which will help identify key user pain points, opportunities, and guide product development, ensuring the final product meets both user expectations and business objectives.
• Usability Testing This includes leading complex usability testing of designs and overseeing designers on usability testing, in evaluating how real users interact with a product, identify usability issues, and ensure the product is intuitive, efficient, and easy to use before it reaches the market.

• 7+ years of professional experience in UX research, with at least 3 years in a leadership or senior role, preferably with experience in enterprise software or B2B solutions.
• Proven track record of facilitating design thinking workshops and driving collaborative, user-centered design processes.
• Extensive experience using both qualitative and quantitative research methods to inform product decisions and design strategies.

• Proficiency in user research methods such as ethnography, interviews, surveys, usability testing, persona development, and journey mapping.
• Strong experience with analytical methods, A/B testing, data interpretation, and using analytics platforms like Google Analytics, Hotjar, or similar tools.
• Familiarity with design tools (e.g., Figma, Sketch) to…