IT Help Desk Technician

Job Title:

IT Help Desk Technician

Location:

28 Broadway, New York, NY

Pay Rate: $23 per hour

Job Type: Full-time | On-site

Job Summary:

We are seeking a reliable and customer-focused IT Help Desk Technician to join our team at 28 Broadway, NY. The ideal candidate will provide first-level technical support to end-users, troubleshoot hardware and software issues, and ensure timely resolution of IT-related problems.

Key Responsibilities

• Provide technical support via phone, email, or in person for hardware, software, and network-related issues.
• Troubleshoot and resolve Windows, Microsoft Office, and other software problems.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Assist in setting up new user accounts and managing access permissions.
• Maintain accurate records of issues and solutions in the ticketing system.
• Escalate complex issues to higher-level support or IT management when necessary.
• Ensure all systems and devices are secure and up to date.

Requirements

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 4+ year of experience in an IT support or help desk role.
• Strong knowledge of Windows OS, Microsoft 365, and basic networking.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and manage multiple priorities.

Compensation: $23.00 per hour

About Us

Priority Cares Home Services is a New York-based agency dedicated to providing compassionate care to communities across Queens, Brooklyn, Bronx, Westchester, and Staten Island. We offer coordination services for various Medicaid waiver programs, including NHTD, TBI, and PCA.

Our experienced team ensures that clients receive top‑quality care from their designated caregivers, with ongoing support and information available as needed. We prioritize the comfort and well‑being of both clients and caregivers, ensuring that aid/caregivers are paid on time and without hassle.

MISSION

We are dedicated to delivering compassionate and reliable home care services that empower individuals to live with dignity and independence. Through CDPAP, NHTD, and TBI services, we ensure our clients receive personalized care that promotes well‑being and enhances quality of life.

VISION p>To lead the home care industry in providing comprehensive, person‑centered services that enable individuals to thrive in their own homes while fostering greater community support and involvement.

VALUES

• Compassion
  :
  We put the well‑being of our clients first, ensuring their comfort and care are at the heart of everything we do.
• Independence
  :
  We support individuals in maintaining control over their lives and decisions through personalized care.
• Respect
  :
  Every individual is treated with dignity, ensuring that their needs and preferences are prioritized.
• Integrity
  :
  We uphold the highest ethical standards in care provision, ensuring transparency and accountability.
• Inclusivity
  :
  We are committed to serving diverse populations and making our services accessible to all.

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