Business Process Manager

Position: Business Process Manager
Job Description:

Why You'll Love This Role

Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization.

Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

The Business Process Manager serves as the primary liaison between business stakeholders, IT teams, Salesforce developers, architects, and leadership. The position combines Product Ownership, Business Process Management, and Salesforce Administration to ensure business objectives are successfully translated into scalable platform solutions.

What You’ll Be Doing:

• Own and prioritize the Salesforce product backlogs.
• Define and communicate product vision, roadmap, and priorities.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.

• Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce
• Operates with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.

• Contributes to process improvements
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.

Salesforce Administration

• Provide day-to-day administration of Salesforce environments
• Design, configure, and support declarative Salesforce solutions including Flows, Approval Processes, Validation Rules, Record Types, Custom Objects, Page Layouts, Reports, Dashboards, and Permission Models.
• Manage data integrity, governance, system adoption, and platform compliance with established business and security standards.
• Support integrations between Salesforce, Arrow Sphere, Power BI, ERP, and other business applications.
• Manage daily support cases and enhancement requests.
• Coordinate issue triage and resolution activities.

• Manage users, profiles, permission sets, role hierarchy, sharing rules, and application security.
• Administer and support Salesforce Experience Cloud environments, including partner-facing experiences, security, user access, and adoption initiatives.
• Support release planning, deployment validation, and production readiness activities across Salesforce and Arrow Sphere platforms.

Product Owner

• Serve as the functional subject matter expert for Salesforce, driving platform enhancements, partner onboarding capabilities, subscription lifecycle improvements, and operational process optimization.

• Designs, maintains, and implements effective & efficient business processes utilizing their subject matter expertise in Arrows End to End business processes, systems and process improvement methodology. With the extended Business Team (Executive Sponsor, Managers & Super Users) ensure we…