Senior Operations Manager

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Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.

Atos Group is listed on Euronext Paris.

We are seeking an experienced Cybersecurity Operations Manager / Technical Account Manager (TAM) to serve as the onsite liaison between the client, cybersecurity vendor, and implementation partners.

This is a 12-month onsite assignment in San Diego, CA
, responsible for the operational oversight of cybersecurity services, including implementation, adoption, governance, and day-to-day coordination.

The successful candidate will act as the central point of contact throughout implementation and transition to steady-state operations, with responsibility for Falcon Complete, CTEM, Falcon Guardian / AIDR, service reviews, governance, and escalations
.

• Lead the successful implementation and onboarding of cybersecurity services.
• Establish governance, operational reviews, escalation paths, and service-management processes.
• Manage CTEM operations and remediation coordination.
• Manage Falcon Guardian / AIDR administration and operational processes.
• Support the organization in maturing security operations and incident-response processes.
• Complete knowledge transfer and operational-readiness documentation before the end of the assignment.

Service Management

• Act as the primary operational liaison for managed cybersecurity service matters.
• Coordinate critical incident communications, follow-up actions, and closure.
• Ensure recommendations and action items are assigned, tracked, and resolved by the appropriate teams.

Security Operations & GSI Coordination

• Coordinate implementation work streams, dependencies, risks, and delivery with the Global Systems Integrator (GSI).
• Maintain accountability through documented owners, due dates, action items, and escalations.
• Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams.
• Lead day-to-day administration and operational processes for CTEM and Falcon Guardian / AIDR.
• Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement.
• Integrate findings into organizational workflows and collaborate with asset owners to reduce security risk.

Governance, Reporting & Transition

• Lead weekly operational and monthly service reviews.
• Maintain a RAID log covering risks, assumptions, issues, and dependencies.
• Develop executive dashboards and concise status reports.
• Maintain the roadmap, RACI, escalation model, and transition plan.
• Del…