Vice President of Hospitality

Vice President of Hospitality

Join to apply for the Vice President of Hospitality role at Hollywood Casino Aurora.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co‑workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for directing the overall operations and staff of the Food & Beverage, Stewarding and Hotel departments. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Functions as a strategic leader of all areas of responsibility.
• Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Makes final decisions pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs.
• Oversees all master and direct bill accounts and responsible for ensuring correct billing.
• Responsible for ensuring all areas of responsibility have all necessary tools to complete tasks and that all equipment is in working order.
• Responsible for coordination of daily and weekly department meetings.
• Inspects completed work for conformance to specifications and quality standards.
• Responsible for ensuring OSHA standards are followed.
• Works closely with Marketing to drive occupancy and maximized revenue for all areas of responsibility.
• Makes final decisions for financial activities of all areas of responsibilities to include, but not limited to, setting room rates, menu pricing, and department policies/procedures.
• Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations.
• Works with outside vendors for cost effect solutions for repairs, upgrades, projects, etc.
• Participates with the Executive Management Team in developing strategic and tactical operating plans to support property objectives for all areas of responsibility.
• Responsible for maximizing daily revenue and effectively manage costs and labor for all areas of responsibility.
• Responsible for effectively leading management and supervisory team in all areas of responsibility to ensure optimum operating efficiencies.
• Formally presents updates to plans and provide appropriate explanations and solutions for variances for all areas of responsibility.
• Ensures that the receiving, holding and issuance of products are within the quality and control standards for all areas of responsibility.
• Ties operational challenges to strategic direction and the ability to be effective in a large organization with multi property responsibility.
• Assists in designing and engineering food and beverage menus and hotel information.
• Implements and audits inventory and cost control systems and procedures for all departments in which responsible.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

• Bachelor’s degree (B.A./B.S.) from an accredited four‑year college or university in Business Administration or related field; ten…