Area Manager, Fulfillment Operations

Location:

400 Smoke Tree Plz, North Aurora, IL 60542>

Tuesdays to Saturdays, 10pm-6am.

As a People‑First Leader, the Area Manager directly manages and develops a team of leads and associates within our fulfillment centers. The role focuses on process improvement, safety, operational performance tracking, employee engagement, and cross‑department collaboration. Area Managers report to the Operations Manager, Fulfillment Operations.

• Manage, build, and develop a team of 30+ warehouse associates (temp and full‑time).
• Review weekly work forecasts and identify productivity requirements to meet overall objectives.
• Partner with other Area Managers to balance labor and maintain efficient shifts.
• Own operational metric reporting (VCPO, UPH, OPH, on‑time receiving and shipping, merchant SLA’s, injury rate), identify improvement areas, troubleshoot, and implement solutions.
• Ensure teams are trained on processes, understand metrics, and receive coaching and accountability.
• Develop Lead talent, providing tools, training, and resources to meet standards.
• Actively foster employee engagement onsite through activities, events, and programs that promote workplace culture and well‑being.
• Review and approve associate timecards daily.
• Serve as contact for escalated issues, mitigating risk and resolving quickly.
• Support all safety programs and OSHA compliance.
• Supervise daily workflows to maintain product handling, safety, and quality standards.
• Perform additional duties and responsibilities as necessary.

• 2+ years of people‑management and operational leadership in a high‑volume 3PL fulfillment environment.
• Ability to manage performance, deliver feedback, and develop talent.
• Proficiency with Microsoft Word, Excel, Power
  
  BI, and TMS systems.
• Strong analytical skills and experience tracking KPIs.
• Excellent attention to detail and communication skills.
• Comfort navigating and managing ambiguity.
• Hard‑working, detail‑oriented, passionate about helping small businesses compete online.
• Ability to build relationships with business stakeholders and carrier partners.
• Must be willing to work rotating shifts and non‑traditional hours as needed.

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match

The work we do at Ship Bob is challenging and rigorous, requiring a dynamic, collaborative, results‑driven environment. We welcome high performers who thrive in collaborative, accountability‑focused teams and are motivated by complex supply chain work. Every team member is expected to roll up sleeves and tackle complex problems.

Ship Bob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid‑Market e‑commerce merchants. Merchants outsource fulfillment operations, utilize Ship Bob’s proprietary warehouse management system or hybrid solutions across our national network. Ship Bob is backed by leading investors and is one of the fastest‑growing tech companies headquartered in Chicago.

Ship Bob believes in transparency and offers competitive total compensation. Expected salary range for this role: $60,000 - $70,000 (base); base pay range $50,363 - $83,938. Eligible for discretionary bonus plan.

Ship Bob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment in all employment terms, including recruiting, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no Final date to receive applications for this position, as Ship Bob accepts applications on an ongoing basis.