Senior Director, MRE NA

Overview

Director, Maintenance And Reliability Engineering Job Description

As the Senior Director – MRE, North America, you will provide strategic and operational leadership for maintenance and reliability across a diverse portfolio of facilities throughout North America. You will lead and develop high-performing teams through a hands-on, people-first leadership approach, fostering engagement, accountability, and continuous improvement. In close partnership with senior leaders across the Operations organization, you will define, evolve, and execute a North America–wide maintenance and reliability roadmap, establishing consistent standards, driving operational excellence, and ensuring safe, efficient, and scalable operations across all business verticals.

• Provide executive oversight of MRE operations across North America, including automation and manufacturing systems, facilities, refrigeration, PIT, and site infrastructure, ensuring consistent standards, compliance, reliability, and scalability across a multi-site network.
• Lead and develop a distributed organization of Associate Directors, senior managers, managers, and technical teams, fostering a culture of accountability, engagement, and continuous improvement through strong leadership, succession planning, and talent development.
• Provide project management and support as assigned for key strategic and building level projects
• Manage outside vendors and facilitate planned and unplanned repairs
• Ensure that maintenance regulations are followed
• Identify problems and brainstorm improvement strategies for the fulfillment centers
• Drive cross-departmental engagement and collaboration on new projects and retrofits
• Oversee operational and capital budgets for your business vertical(s)

• Customer Centric:
  You are passionate about delivering on commitments to your customers
• Bold: you have vision, passion and grit; you're not afraid to take calculated risks and constantly challenge the status quo
• Agile: you roll with the punches and don’t get overwhelmed easily, you adapt quickly to change and know how to deliver results in a fast-paced, autonomous environment
• Decisive:
  You realize when making a decision is as important as the time it takes to make that decision
• Problem-solver: you understand there is not a one-size-fits-all approach when problem-solving; you think outside the box and enjoy deep diving issues to find a solution
• Programmatic: you’re able to identify the system component that is causing the error, as well as the options available for resolving it and completing the task efficiently
• Strategic: you see the bigger picture, as well as each moving part which allows you to recognize and resolve situations that are ambiguous or challenging for others

• 10+ years managing maintenance/operations and reliability within the Food/Beverage/Perishables/Distribution industry or equivalent experience
• Bachelor’s degree, required, MBA preferred
• Effective leader and communicator for employees, direct reports, cross-functional teams, and executives
• High level of integrity and ethics with excellent follow-up and follow-through
• Interest in engaging directly with all levels of staff
• Well-versed in recent OSHA regulations and compliance
• Able to read and interpret blueprints, manuals, and schematics
• Exposure to refrigeration systems
• Knowledgeable in GMP/LEAN and strong continuous improvement and project management skills
• Comfortable working in cold environments with some areas of facility at 40F
• Excitement for working in a start-up environment with an ever-changing environment
• Flexibility to work weekends, holidays and/or nights and travel approximately 50% of the time

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to Hello Fresh meal plans (Hello Fresh, Green Chef, Every plate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women,…