Sr. Manager, Credit and Collections

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Senior Manager Credit and Collections

Location: Aurora

Travel
: 5%

We are seeking an experienced and strategic Senior Manager, Credit & Collections to lead our credit risk management, accounts receivable, and collections operations. This role is responsible for protecting cash flow, minimizing credit risk and bad debt exposure, and creating efficient, customer-focused processes that support profitable growth.

In this highly collaborative leadership role, you’ll oversee credit and collections strategy, develop a high-performing team, manage key external partners, and work closely with Sales, Marketing, Finance, and other stakeholders to drive continuous improvement and strong business results.

What You'll Do

• Lead the end-to-end credit and collections function, including credit approvals, account reviews, collections strategy, dispute escalation, etc.
• Develop and continuously improve credit policies, procedures, controls, and operating guidelines to strengthen performance and reduce risk.
• Drive process improvement, simplification, and automation initiatives that enhance internal efficiency and the customer experience.
• Lead, coach, and develop credit and collections team members while establishing clear priorities, expectations, and accountability.
• Manage external service partners, including performance, KPIs, compliance, contracts, and overall credit and collections strategy.
• Evaluate customer creditworthiness, establish appropriate credit limits, and monitor portfolio risk using financial and payment data.
• Develop collection strategies that improve cash flow, reduce overdue receivables, and minimize write-offs while maintaining strong customer relationships.
• Partner with Sales, Marketing, Finance, and other teams to resolve complex billing disputes, deductions, and customer payment issues.
• Prepare and present reporting on accounts receivable performance, aging trends, credit risk, collections activity, bad debt exposure, and key performance indicators.
• Support month-end close, reserve analysis, audits, internal controls, and compliance requirements.

Qualifications

• Bachelor’s Degree or equivalent experience, Master’s degree or MBA preferred
• 10+ years of commercial credit and collections experience, including 5+ years of people leadership or team management experience.
• Strong knowledge of commercial credit analysis, accounts receivable, collections practices, customer risk assessment, and financial statement analysis.
• Proven experience developing credit policies, collection strategies, controls, KPIs, and process improvements.
• Strong leadership skills with demonstrated success coaching teams, managing performance, change management, and driving accountability.
• Excellent communication, negotiation, conflict resolution, and stakeholder management skills.
• Strong analytical and decision-making abilities with the ability to effectively manage…