Collections Manager
Listed on 2026-11-04
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Management
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Accounting
Accounting Manager, Accounting & Finance
Description Aftermath Services is seeking a high-energy, hands-on Collections Manager to lead, develop, and manage our Collections team which is primarily focused on the collection of outstanding receivables from insurance carriers for bio-remediation projects, as well as from self-payor customers. The ideal candidate brings direct insurance and ideally remediation or restoration collections experience, a strong understanding of claims-related billing and accounts receivable, and a proven track record of leading a team in a fast-paced environment.
Description Aftermath Services is seeking a high-energy, hands-on Collections Manager to lead, develop, and manage our Collections team which is primarily focused on the collection of outstanding receivables from insurance carriers for bio-remediation projects, as well as from self-payor customers. The ideal candidate brings direct insurance and ideally remediation or restoration collections experience, a strong understanding of claims-related billing and accounts receivable, and a proven track record of leading a team in a fast-paced environment.
Salary Range: $85,000 - $100,000
Location: Onsite in Aurora, IL Monday - Friday
Key Responsibilities- Lead, supervise, and develop a team of four to five Collection Representatives (CRs) responsible for customer communication, account follow-up, and collections.
- Establish clear performance expectations, individual goals, and departmental objectives.
- Monitor team productivity, collection activity, and overall performance through regular reporting and performance reviews.
- Own collections performance for the department and oversee daily collection activities to ensure timely follow-up on outstanding accounts receivable.
- Develop and implement collection strategies to reduce aging receivables and improve cash flow.
- Monitor aging reports, identify delinquent accounts, and establish priorities for collection efforts.
- Review and personally handle escalated accounts, working directly with customers, insurance carriers, adjusters, and other parties to resolve payment delays and billing disputes.
- Ensure consistent follow-up on outstanding invoices, insurance payments, deductibles, supplements, and customer balances. Identify recurring collection issues and implement processes to improve collection efficiency to reduce days sales outstanding (DSO).
- Apply a working knowledge of insurance remediation billing, claims processes, and the relationships among remediation/restoration contractors, insurance adjusters, policyholders, and mortgage companies, when applicable.
- Oversee follow-up on insurance-related receivables and outstanding claim payments.
- Ensure CR’s understand the documentation and communication necessary to support timely payment of invoices.
- Assist in resolving complex accounts involving insurance carrier disputes, customer concerns, and outstanding balances.
- Develop and maintain reports measuring collection performance, aging receivables, recovery rates, and team productivity.
- Provide regular updates to leadership regarding collection results, problem accounts, and anticipated cash flow.
- Identify opportunities to improve collection procedures, account tracking, documentation, and communication workflows.
- Establish consistent processes and accountability measures across the department.
- Maintain accurate account records and ensure collection activity is properly documented.
- Direct experience in insurance-payor remediation/restoration collections, working directly with carriers / adjusters / TPAs to resolve claim payments and billing disputes, with a proven record of improving collection performance.
- 5+ years of experience in collections, accounts receivable, or credit and collections management.
- Demonstrated experience supervising, coaching, and developing a team, including holding team members accountable for results.
- Working knowledge of remediation/restoration services, property damage claims, and insurance-related billing and receivables.
- Experience managing aging receivables, handling escalated accounts, and resolving billing disputes.
- Strong leadership, problem-solving, negotiation, and communication skills, including the professional presence to communicate directly with executive leadership and the board when needed.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with core…
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