Veterinary Receptionist

Full-Time Client Service Representative (CSR) at VCA Aurora Animal Hospital

We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check‑ins/check‑outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast‑paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Excellent oral and written communication skills.

Full‑time position for evenings and weekends.

$18 / hr

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Onsite Social Worker to support clients and employees through difficult situations and promote well‑being
• Tuition support and sponsor ships
• Vet Tech license reimbursement
• Free mental wellness subscriptions
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Life, long and short term disability insurance included
• Paid parental leave
• Paid vacation and sick time
• 401(k) with corporate match

If you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA Aurora family and help us provide outstanding veterinary care to our community.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at