Account Specialist

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self‑motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Hybrid | Aurora, IL

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

The Account Specialist qualifies new customer leads and facilitates appointments for high potential accounts for assigned field sales reps/key account managers; owns process to increase share of wallet within existing accounts primarily on remote means via the use of technology such as telephone, VS, and online meetings. Primary point of contact for assigned accounts.

• Maintain strong relationships and rapport with existing customers within territory
• Identify, prioritize, and contact new account leads
• Collaborate closely with assigned field sales rep or key account manager
• Manage customer communications in coordination with field team strategy (e.g., following up on appointment action items, managing relationship with customers, developing leads at new accounts within portfolio)
• Build relationships with the customer throughout the sales process
• Schedule meetings for field sales reps in region
• Solve Sonova customers’ largest challenges with a ‘concierge-like’ approach
• Follow up with existing customers to ensure high quality customer service is being met
• Comply with all local, state and federal laws and requirements
• Comply with internal policies and procedures for documenting customer interactions in CRM system on a daily basis
• Other duties as assigned

• Prior experience in Inside Sales, Account Management, and/or Customer Service
• Proven ability to solve problems on the fly, proactively and independently
• Detail oriented
• Strong ability to manage a wide range of tasks in an efficient and organized manner
• Ability to build and maintain strong relationships in a remote setting
• Excellent verbal and written communication skills
• Understanding of sales process and collaboration
• Strong desire to provide superior customer service
• A minimum of 200
  
  Mb/sec download and 10
  
  Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don’t meet all the criteria? If you’re willing to go all in and learn we’d love to hear from you!

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• Tele Health options
• 401k plan with company match*
• Company paid life / AD&D insurance
• Company paid Short/Long‑Term Disability coverage (STD/LTD)
• Accident/Hospital Indemnity coverage
• Legal/ Assistance
• PTO (or sick and vacation time), floating Diversity Day, and paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal…