Account Manager

Account Manager

Certified Group

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Certified Group is a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services. The Certified Group of companies includes Food Safety Net Services (FSNS), Certified Laboratories, EAS Consulting Group, and Labstat International Inc. The Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, cannabis, nicotine, and hemp industries.

We are currently looking for an Account Manager to join our growing team!

The Account Manager is responsible for pursuing & maintaining new and incremental business for mid-tier clients in their assigned territory, supporting laboratory/regional sales efforts, proactively generating qualified leads for the sales division to execute into revenue & providing an interface between sales and laboratory departments including marketing and client services. The Account Manager will have significant interaction with internal and external clients, both managing their own account base & supporting the sales department in processing client information, quotes, client onboarding, business reviews, regional trade shows and other service related functions.

• Handle and/or field technical inquiries regarding an extensive range of testing services & value add via phone or e-mail regarding specific analyses for clients. Capture their requests for testing, turnaround time, methods, results, questions and pricing.
• Pursue & maintain new and incremental business for small to mid-tier clients in their assigned territory, or, as specified by the Sales Leader.
• Determine pricing and other information necessary for analysis and programs with the Sales Leader and make independent decisions when possible.
• Prepare & update quotes for potential and current clients.
• Distribute details for submitting samples and all on-boarding documents to clients and distribute on-boarding documents to internal departments.
• Follow up with clients as to when they may send samples and if they need any other assistance.
• Travel to applicable trade shows & sales meetings/business reviews as directed by the Sales Leader and for the specific accounts the Account Manager is maintaining.
• Manage requests for setting up testing & courier services, create & update sample submittal forms and request and train clients to use the FSNet portal or Cert Lab Link  as needed.
• Track all new proposals, requests, emails and phone calls within Sales Force & assist Regional Sales Team with their Salesforce efforts.
• Actively use Sales Force for tracking leads, opportunities and contacts.
• Perform confidential administrative functions and special projects as assigned by the Sales Leader.
• Proactively respond to routine external correspondence and produce timely and accurate follow-up of open and action items.
• Assist the Sales Leader by responding to client calls, emails or special project requests in a timely fashion as circumstance dictates.
• Conduct business reviews for the accounts assigned - and assist in organizing client meetings at regional laboratories.
• Assist in marketing activities targeted to specific industries and/or trade groups.
• Carry out all responsibilities in accordance with the organization’s policies, standard operating procedures and best practices.
• Other duties as required.

This position has no supervisory responsibilities.

• Bachelor’s degree in Food Science, Microbiology or related field.
• Must have experience working with CRM, Sales Force.
• Five years’ experience in client services or related function.
• Strong interpersonal, verbal and written communication skills.
• Ability to interact and communicate with individuals at all levels of the organization.
• Excellent proof-reading skills, be detail oriented and possess excellent follow-up skills.
• Excellent working knowledge of MS Word, Excel, and Outlook.
• Exceptional ability to organize and prioritize work.
• Strong attention to detail, accuracy, and execute timely results.
• Ability to…