Inside Sales Representative

Location
:
Aurora, IL, 60504

Company Overview

Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best‑in‑class service, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work‑life balance to our team members.

We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.

Job Description

We are seeking a motivated and results‑driven Inside Sales Representative to join our team. As an Inside Sales Representative, you will play a key role in expanding our customer base and driving revenue growth by effectively promoting and selling our range of home medical equipment to healthcare providers, clinics, and individual customers. Your primary responsibilities will include proactively reaching out to prospective clients, providing product information, offering personalized solutions, and closing sales deals.

This is an excellent opportunity for a talented individual with a passion for healthcare and sales to make a significant impact on our organization’s success.

Essential Functions

• Sales Generation
  • Actively prospect, qualify, and generate new sales leads through outbound calls, emails, and other communication channels.
  • Conduct thorough needs assessments to understand customer requirements and recommend appropriate home medical equipment solutions.
  • Effectively communicate product features, benefits, and pricing information to prospective customers.
  • Collaborate with the sales team to achieve sales targets and revenue objectives.
• Relationship Building
  • Build and maintain strong, long‑lasting relationships with existing and potential customers.
  • Provide exceptional customer service by promptly responding to inquiries, resolving issues, and addressing concerns.
  • Identify upselling and cross‑selling opportunities to maximize customer value and satisfaction.
  • Stay updated on industry trends, competitor products, and market conditions to effectively position our offerings.
• Sales Process Management
  • Utilize CRM software to manage and track leads, sales activities, and customer interactions.
  • Prepare and deliver persuasive sales presentations, quotes, and proposals.
  • Negotiate and close sales deals while ensuring profitability and customer satisfaction.
  • Collaborate with internal departments, including operations and logistics, to ensure smooth order processing and timely delivery of products.
• Product Knowledge and Training
  • Develop a comprehensive understanding of our home medical equipment product line.
  • Stay informed about industry regulations, product updates, and technological advancements.
  • Participate in training sessions and product demonstrations to enhance product knowledge and sales techniques.

Qualifications and Requirements

• High school diploma or equivalent required; bachelor’s degree in business administration, sales, or a related field is preferred.
• Previous experience in selling home medical equipment or healthcare‑related products is advantageous.
• Familiarity with medical terminology and basic understanding of insurance billing processes is a plus.
• Proven experience as an Inside Sales Representative or in a similar sales role.
• Strong track record of achieving and exceeding sales targets.
• Knowledge of the home medical equipment industry, including products and market dynamics, is highly desirable.
• Exceptional communication and interpersonal skills with the ability to engage and build relationships with diverse customer groups.
• Strong negotiation and persuasive selling skills.
• Results‑oriented mindset with a focus on customer satisfaction.
• Excellent organizational and time management abilities.
• Proficiency in CRM software and MS Office suite.

Physical Requirements

• Must be able to lift up to 30 pounds at times.
• Prolonged periods sitting at a desk and working on a computer.

Our Commitment To You

• Comprehensive Health Coverage
• Generous Paid Time Off
• Professional Development Opportunities
• Retirement Savings Plan
• Wellness Programs
• Inclusive and Diverse Workplace
• Volunteer Opportunities
• Employee Recognition Programs
• Service Awards
• Parental and Childbirth Leave

At Reliable Medical, we prioritize your well‑being and growth, providing benefits that make your career journey both rewarding and fulfilling. Join us and experience the difference!

Reliable Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.